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Dec 5, 2022 3 years ago
Sirensong
is a fossil
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RingWraith

I'm getting really frustrated at the lack of information from staff. Presumably, they are aware of the problem. How about an update? I thought you hired someone as a liaison for just this type of situation. Sigh.

Dec 5, 2022 3 years ago
Damon
is a demon
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Evee

I cannot access my prefs page at all.... it just gives me a 504 error.

Dec 5, 2022 3 years ago Official
Star Captain
Galaxia
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SailorButtress

Apologies for not responding sooner, we were discussing what is causing the lag and possible solutions before weighing in with partial information or lack of solutions. I've also been hit with some mental stuff the last month or so, which I know isn't an excuse; I will try to do better and hope to have a handle on it soon.

Keith is looking at whether avatar previews are causing it, they may be on a different server that wouldn't be part of the lag. If they are contributing, we can turn them off!

Part of what is going on is the API, the code that translates requests between legacy Subeta and New Subeta. APIs are pretty common on websites; any time, for instance, you use your Google email address or your Facebook account on another site without having to create a username or account on that other site, that's using an API that communicates between Google/Facebook/erc and the other site. Legacy Subeta and New Subeta have an API because that way Keith can work more directly with the wardrobe and some user account services, rather than wading through all the legacy code on, well, legacy Subeta to make a change. However, it comes with the downside that right now the API is pulling extra resources and taking a bit more time on top of Lumi traffic.

Keith has restarted the servers and is setting a timer so that they restart faster, and we hope that should help a lot. Jessi is going to have an announcement when they can get to it EDIT: I am likely to put it up just a bit sooner. There will also be a front page update about an adjustment to the number of days needed for the Melody achievement for this month, so watch that space!

Thank you, all, for sticking with us. I hope your December is going well!

- - -
Signature art: Original pencilwork by , digital lineart and coloring by

Dec 5, 2022 3 years ago
Senti
is ZOMBIE LONG TIME
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Thank you for the update and for all the hard work you, Keith and the others do for the site!

[flower=Senti]

I am not old. I am gracefully aged

Dec 5, 2022 3 years ago
MarchOnOff
is forever on a quest for more pets
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Princess Gri

Hi, hey, how come cloudfare jumps from city to city? BTW, Frankfurt seems to work best of all other cities

...DAMN WILL BE GIVEN. PLEASE HOLD YOUR BREATH TILL FURTHER NOTICE!

Dec 5, 2022 3 years ago
Damon
is a demon
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Evee

Thank you for the update.

Dec 5, 2022 3 years ago
hannahharmin
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I'm finding the wardrobe works great! It is the rest of the site that's giving gateway time-out errors.





Dec 5, 2022 3 years ago
NEVER feed
BoaConstrictor
after midnight!!
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SapphireSeasGoddess

lol, didn't know, we had a new topic for this instead of the official one... Good luck with battling code and servers. Thanks for an update at good last at least here!

Dec 5, 2022 3 years ago
bonita
has a bad feeling about this
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Killer Threat

Thnx for the info. Hopefully I'll soon be able to get through my dailies on the site without it taking a literal day. LOL

I live in MN, and whatever you've heard... It's much worse.

Dec 5, 2022 3 years ago
TheIntrovert
only has room for one
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Thank you for the update and may your mental stuff be calm.

Thank you anonymous!

Dec 5, 2022 3 years ago
slippy
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Growley


mega thanks for the update and for all you and everyone else does to keep things moving smoothly


Give a flower!




[url=http://subeta.net/wishlists.php/316670]

Dec 5, 2022 3 years ago
pink_dolphin
is a billionaire
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Thanks for the update iof the situation.

[kiss=pink_dolphin or harvest pink_dolphin]

Dec 5, 2022 3 years ago
Valiska
is wicked but sweet
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Ravage

the CW sale ends tonight, and I'm in the Pacific time zone so it ends even earlier for me. I've not been able to search through any CW shops because of the lag until now. Disasters' shop has over 100 pages....

Also, when the site is laggy, is there a way you guys could take off the penalty for not responding to quests fast enough?


Slotting | CW Shop | Owned List | Releases
[KISS=Valiska] * [DANCE=Valiska] [Flower=Valiska] * [tot=Valiska] * [egg=Valiska] * [tp=Valiska]

Dec 5, 2022 3 years ago Official
Star Captain
Galaxia
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SailorButtress

Cloudflare is a content delivery network, or CDN; CDNs are basically a group of geographically connected servers that can prioritize sending cached information according to the user's IP location. So basically Subeta is sending some information to Cloudflare and Cloudflare is figuring out, okay, your IP address (MarchOnOff) is closest to x Cloudflare server and uses that info along with their server capacity to forward it to you. Where Cloudflare is sending it from likely jumps around a bit due to their server capacity and traffic affecting what data center or server they're using at any given time.

The pro of using Cloudflare is that it reduces hosting needs and cost overall and can make things faster for users, being able to redirect the information more efficiently. It can also protect against denial-of-service or distributed-denial-of-service attacks.

The con of it is that unfortunately it isn't perfect and Subeta is in a category all its own when it comes to user data and number plus type of requests. The wardrobe is in a category all its own in terms of sheer number of items and dynamic nature of it, as is New Subeta. Many of the options Keith looks into for management or streamlining end up boggled by the sheer scale of it, and can't easily handle all the features.

- - -
Signature art: Original pencilwork by , digital lineart and coloring by

Dec 5, 2022 3 years ago
Rogue
needs to get lost
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Thank you for the update!

✦✦ ✦✦

CW ShopsP ShopMore CWs

Dec 5, 2022 3 years ago
MarchOnOff
is forever on a quest for more pets
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Princess Gri

Oohh...ok...so sort of like WAZE that's taking you places finding the best, least "stuffed" roads? I am mashed potatoes in tech, as you see :D

...DAMN WILL BE GIVEN. PLEASE HOLD YOUR BREATH TILL FURTHER NOTICE!

Dec 5, 2022 3 years ago Official
Star Captain
Galaxia
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SailorButtress

There is a lot of overall server load this time of year, people doing quests for Lumi and so forth. Understandable so, this is my favorite time of year as well!

Whoops, you're right! I'll post on that one sooner next time.

Thank you. <3

There will be an update shortly on extensions and accommodations! Just trying to get as much info together for the front page post to be able to put it all out at the same time.

- - -
Signature art: Original pencilwork by , digital lineart and coloring by

Dec 5, 2022 3 years ago
Jayme
is lonely
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We really appreciate the update. I hope you're doing OK mentally and things improve for you soon. Thank you for addressing site issues despite there being more important things going on with your health and in your life.

Dec 5, 2022 3 years ago Official
Star Captain
Galaxia
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SailorButtress

Y'all are super important to me, and part of what's helped me get through things in general! Let's just say a post I put together for people in the Chit-Chat forums was a valuable resource for me recently, and thinking of the example I'd set for others if I gave into despair is a very direct reason to wake up every day. Thank you all for being part of this community, and enjoying the site at its highest and its low points as well.

- - -
Signature art: Original pencilwork by , digital lineart and coloring by

Dec 5, 2022 3 years ago
MidnightFox
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Thank you team for all your work!

Can access my Inventory reliably again - and it feels AMAZING!

[center]Happy Morostide! [tot=MidnightFox]

❄ Happy December Luminaire! ❄[center]

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