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Dec 27, 2020 5 years ago
feral
will always find their way
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Just curious if we'll ever see a return or new iteration of the old 'Recolors' page? (Where it listed each item and then its available recolors off to the side?)

I used this page quite heavily for planning releases / events / etc. Without it, I need to look through pages of cluster in the directory at the moment, and this becomes very easily too overwhelming when going through as many pages as I need to look through :S

(If the answer is 'not on the radar / not at the moment' can someone tell me where to suggest this? I cannot imagine I'm the only person who found this page beneficial?)

Dec 27, 2020 5 years ago
Luck
is unlucky
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Bella

Thank you Bug and Keith for working on it so hard especially around the holidays

he/him / 31 / EST



My best friend is



Dec 27, 2020 5 years ago Official
Bug
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Segfault

Good news! We're planning to add this to the official directory in time. We've got a whole list of awesome features like that to add over time, once all of the post-launch bugs have been resolved. We have just a few issues left to work on before we can really focus on new features / QoL improvements for the new CW system.

Here's a post I had made a while back about the programming department plans and prioritization in December: Programmers Status Update! To give you an idea of how we are completing work this month and January.

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Dec 27, 2020 5 years ago
feral
will always find their way
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Sick, thank youuuu. I shall patiently await it's return. Maybe I'll make myself a temp area in the mean time. TY.

Dec 27, 2020 5 years ago
Reiko
is custom made
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Cadfael

Hello! Sorry to be a bother, but I was wondering, if the Official Directory shows a different "Number Sold" from what was actually capped for old items, what should we do...?

I started going through my releases to add Releaser Notes for some of them, and I noticed that at least two of my previous releases from the old system show an incorrect "Number Sold" in the directory:

Directory shows "Number Sold: 33," but it was submitted as 6 batches, so only 30 copies were sold

Directory shows "Number Sold: 11," but it was submitted as 2 batches, so only 10 copies were sold

I haven't gone through all my items in the directory--I just noticed these two right away because they were the first CWs that I released. I don't know if it's a big deal or not, but I'm concerned if this incorrect information could make me liable. Like, could someone see this information and be like, "Hey, scammed me! She said only 30 copies of the golden diamonds were released, but the directory says 33 copies were sold"?

CW GroupCW Shop ThreadCW Shop



[I]Chibi by [/I]

Dec 27, 2020 5 years ago Official
Bug
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Segfault

You don't need to do anything. We're working on this and will post an update once it's fixed. For updates so far, see admin posts :)

Yes, the inaccurate numbers can make it look like scamming - we are really working hard on a way to fix these counts because we understand this can cause confusion and bad feelings. Hopefully anyone accusing anyone else of scamming will be reasonable about it, though, given that there's publicly available admin posts that confirm this is an issue with inaccurate numbers, and not actual scamming. If anyone reports you for scamming, well, you don't have to worry about getting in trouble since staff are aware of this issue, and we are able to determine if it is actual scamming or just that the count was affected by this glitch.

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Dec 27, 2020 5 years ago
Reiko
is custom made
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Cadfael

Okay then, that's a relief to hear. Thank you so much for your quick response and reassurance about this! I really appreciate it! :)

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[I]Chibi by [/I]

Dec 29, 2020 5 years ago
The cards were stacked against
YamiTehGreat
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xHelax

Hi I am having a problem with the new CW system trying to submit a CW. Here is a description of the issue I am having:

I am using an HP laptop with windows 10. I tried the windows edge browser and google chrome. Same issue on both.

The issue is happening on the page where you fill out the submission form.

I fill out the entire form. I know it's filled out 100% correctly. I've double, triple, and quadruple checked it. The box at the bottom is checked and I have enough CSC on hand for the submission cost. My files are the correct file type.

When I hit submit nothing happens except that for a second, the overlay example flashes with the broken image symbol (only for a moment but then goes back to normal) and thats it. It doesn't submit. It doesn't give me an error message. It just does nothing.

Hope that description helps.

Edit:

My friend also encountered this issue last night but she changed the file name and it went. She took out the caps in the file name. I do not have any caps in my file name and am still having the issue. I tried it again

{Gallery/Plushies/Beanbags/TCG/Pumpkins} "No one will save us[sub] You think that somebody cares while the water is rising up?[/sub]"

Dec 29, 2020 5 years ago Official
Bug
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Segfault

Oh no! I'm sorry you're experiencing a problem with the submission form. I'm afraid I have to ask you for full details of what you've put in the submission form, in order for me to troubleshoot this issue.

Could you please fill it out (and click submit to confirm you still have the glitch), and then screenshot each part of the form, so I can see what all the values are? You can upload the screenshots somewhere like Imgur, and post the links here.

Also, for your friend's case, what was the file name that it glitched on, and what did she change it to? Please let me know the exact file names if possible. Thank you.

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Dec 29, 2020 5 years ago
The cards were stacked against
YamiTehGreat
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xHelax

Here are the files that I uploaded Overlay: [URL]https://photos.app.goo.gl/368PF4yFaXqMjyx56[/url] (filename: cwpinknav.png) Thumbnail: [URL]https://photos.app.goo.gl/ntukfcjZDZNrENDr9[/url] (filename: pinknavgm.gif)

Here are the screenshots of the filled in form: Pt1:[URL]https://photos.app.goo.gl/tTtRuQxY5rkQSfQf7[/url] Pt2:[URL]https://photos.app.goo.gl/bU88e8gF4exXgPpB7[/url] Pt3:[URL]https://photos.app.goo.gl/AvW944DAgMkbZNqJ7[/url] Pt4:[URL]https://photos.app.goo.gl/Wj7xV7Ldaq5T6rar9[/url]

This is my on-hand CSC to show that I have enough: [URL]https://photos.app.goo.gl/6rGtyGFMPybXGtGr5[/url]

And this is what happens every time I press submit:[URL]https://photos.app.goo.gl/q3TXTfpDBYKxc8jdA[/url] It also happens when I check either of the boxes in the 4th part of the form. It flashes this broken image for a second and goes back to normal. After that it just does nothing.

My friend said this happened to her when she tried to submit a CW last night. She said she changed the file name from "crossneckCI.gif" to "crossneckci.gif" and it worked but neither of my file names have caps so we are unsure if her changing the file name had anything to do with it working again.

{Gallery/Plushies/Beanbags/TCG/Pumpkins} "No one will save us[sub] You think that somebody cares while the water is rising up?[/sub]"

Dec 30, 2020 5 years ago Official
Jessi
understood that reference
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Robin

Hey! I just wanted to let you know was able to manually make your two new colors link as recolors of the original, so that's taken care of. He knows about that glitch and will be looking into it now! (we didn't want to deny the items and have you post here, but I did want to let you know we saw it!)

Dec 30, 2020 5 years ago Official
Bug
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Segfault

Thank you for the information. I was not able to trigger the same glitch from my account, even with the exact same information in the form including image file names, so I'm going to try from your account. I will attempt to create the submission, and will cancel it immediately if it is successful, so that you are not actually charged any CSC (it will be charged and then immediately refunded when I cancel) and it will not count as a submission attempt.

[edit] I'm done testing that, I was able to submit it without error from your account. I'm thinking about what I can try next.

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Dec 30, 2020 5 years ago Official
Bug
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Segfault

Could you please let me know what specific versions of Chrome and Edge you've encountered this error on? And about how many times have you tried to submit and encountered this error so far? Would you mind trying again to see if it might be working now?

If your friend could post some information as well such as her browser info, that could be helpful, if she's okay doing so here?

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Dec 31, 2020 5 years ago
Damon
is a demon
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Evee

Hi I'm the friend mentioned!

I'm using Chrome Version 87.0.4280.88

I have adblock on but only on my laptop. Once I renamed my file without caps, the CI image showed and I was able to click submit and everything went through.

Dec 31, 2020 5 years ago
Waijay
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Yuriko

thank you so so much for the heads up and approval too!! appreciate you and bug's crazy amazing efforts on the new cw system!!!

[sub]by [/sub]
adore | toyhou.se

Dec 31, 2020 5 years ago
Riu
will always find their way
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Icey

Ello! I hope this is the right place to post this.

I recently put 98% of my items as unlimited quantities for the holidays and I had tried 5 times total today (at different hours) to take them all off unlimited and once I save it all the items revert back to unlimited. Clearing the cache didn't work nor pressing save a few times-I use chrome on both my cellphone and computer and tried changing it on both. The only items I had set to continue being set to unlimited were these:

SPOILER (click to toggle)
These were set to have a certain amount stocked in the shop but continue being "unlimited"
SPOILER (click to toggle)

Dec 31, 2020 5 years ago
The cards were stacked against
YamiTehGreat
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xHelax

Thank you. Yeah, it's a strange issue. Here is the info:

The version of edge I used: Version 87.0.664.66 (Official build) (64-bit) The version of chrome I used: Version 87.0.4280.88 (Official Build) (64-bit)

I tried it again. Still doing the same thing. I had adblock on but I disabled it. No change.

Ive tried more than 10 times to submit.

I could take a video? I don't know if that would help at all

{Gallery/Plushies/Beanbags/TCG/Pumpkins} "No one will save us[sub] You think that somebody cares while the water is rising up?[/sub]"

Dec 31, 2020 5 years ago
Cresenta
is magical
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The Half Demon

Hiya, sorry to bug you! ^-^

Having a bit of an issue with the "manage invites" part of the new CW shop. Since it only lists the last 5 invites you sent out for an item and not the whole list, it's not possible to see who hasn't redeemed theirs yet in previous outgoing invites.

I tend to send out a reminder in the final 3 days for people who haven't gotten their copies for them to do so before the invite is no good anymore (sometimes the ping gets buried under other events, life happens and they miss it and need a poke yada yada) and I can't do that now. x_x

Is there any way to see "unredeemed" invites we've sent out? Thank you! <3

Dec 31, 2020 5 years ago
Damon
is a demon
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Evee

Huh... am I missing something or have I misread entirely?

You're to get a CW voucher for the10th copy of an item sold (excluding recolors) right?

Because one of my items sold 12 in total and I never got a voucher. This item is the original item, I have no recolors of it on site yet.

Dec 31, 2020 5 years ago
feral
will always find their way
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The voucher you are referencing is given when you put 10 unique items onsite. (aka submit 10 unique items into the queue for approval) Selling x number of copies of an item only gives you csc / the profit made from the sales.

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