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Apr 27, 2016 9 years ago
Me-Guru
is the richest user
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Taisetsu

Just tried to get onto the news page. I received this message: (The time does not appear to be correct with the current time)

Quote
Please enable cookies.

Error 1001 Ray ID: 299e584106760079 • 2016-04-27 01:03:31 UTC

DNS resolution error

What happened?

You&;ve requested a page on a website (subeta.net) that is on the CloudFlare network. CloudFlare is currently unable to resolve your requested domain (subeta.net). There are two potential causes of this:

Most likely: if the owner just signed up for CloudFlare it can take a few minutes for the website&;s information to be distributed to our global network.
Less likely: something is wrong with this site&;s configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider&;s DNS fails.
CloudFlare Ray ID: 299e584106760079 • Your IP: 76.173.199.28 • Performance & security by CloudFlare

Just received this message:

Quote
Error 520 Ray ID: 299ed0a7ec522120 • 2016-04-27 02:23:57 UTC
Web server is returning an unknown error


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Apr 27, 2016 9 years ago
Pseudonym
is wicked but sweet
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Califia

Honestly, I have been experiencing more lag in the past month alone than I have for maybe 6 months total. I said from the start that though the shops might be a huge drain, it is far from the only problem that needs dealing with, so I never entertained any thoughts of the new shops magically fixing everything, at least right away, as said that there is essentially less clutter to wade through trying to find and fix all the issues that need attention.

Then you have some users that refuse to budge on this issue, at least for their galleries/hoards. What can be done to fix that, as well as those reluctant to switch to the new system? I honestly think that they should be deleted within, say, a year. The item limits for the new system keep getting higher and higher, especially for galleries. While I was initially opposed to this idea because of the initial starting amount and because the economy did nose-dive for many items as users tried to sell them off for extremely cheap, as well as there was no way in the beginning to easily transfer over items from the legacy shop to the new ones.

Anyways, that's just my two cents. While users may leave the site if you delete the old system entirely, you probably would have given them a long time to finish moving them over. Otherwise, what incentive is there for the hoarders/gallery owners, even with the achievements retired, to switch everything into a different place, re-label, etc. to go along with the change?

[font=emmett]Love yourself

You deserve it[/font]
[font=georgia] [ToT=Pseudonym] CW Shop Join my HA contest! [/font]

Apr 27, 2016 9 years ago
osterizer
made a huge mistake
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Tinky_Winky

Quote by grelca
I want to address this idea that this shop change would completely eradicate the current errors. [...] but I&;m afraid that we only believed the shops to be a MAJOR factor, not the entire factor in solving our problems.

Well, okay, but other staff members have been less clear on this point. In this post for example, Ariel stated "the coding/stress of the existing shops can't continue to exist (it's causing the 502/504 errors," -- not that they were "partially responsible", or "contributing", but causing the errors.

The misconception you're trying to clear up isn't entirely the users' fault.

Quote
I know it&;s frustrating to have to deal with this, and trust me when I say it&;s just as frustrating for us as it is for you.

That, I seriously doubt.

Apr 27, 2016 9 years ago Official
The Adventures of
Ariel
and Pete
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They are causing them. You can read into my words if you'd like, but I didn't say anything about it being the only cause, or that the shops would be a 100% guaranteed fix. I'm really glad they've helped so much already--even with the old system still partially in use. It's pretty clear to us that it was a huge part of the problem.

went into an incredible amount of detail in the FAQ.

In her answer to the very first question:

Quote
The reason we&;re doing something about it now is we believe the user shops have been causing huge bottlenecks in our database, and are a major reason for the 502s and 504s of late.

Apr 27, 2016 9 years ago
Me-Guru
is the richest user
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Taisetsu

I am still receiving this message. I did receive 2 others at an ealier time.

Quote
Error 504 Ray ID: 299fe18a1c300369 • 2016-04-27 05:31:10 UTC
Gateway time-out


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Apr 27, 2016 9 years ago
Luck
is unlucky
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Bella

Just got a constant 502 error that made me lose time on my last wizard quest... Wow... 😔

he/him / 31 / EST



My best friend is



Apr 27, 2016 9 years ago
Annika
is a real friend
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Jemma

More errors than usual, while doing battle quest they tried to stop me more than three times. Most errors are pretty short as usual, but one was like 10 minutes.

Your work is appreciated though, it must be tough to change a major factor of the site while keeping the rest intact, exp. empty shop search results.

[Center]Shop | Trades | Wishlist[/center]

Apr 27, 2016 9 years ago
cazarell
is a DANCING QUEEN
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Just finished all my quests (minus battle quests). I didn't get any errors and even with my crappy wifi, I found the site wasn't laggy at all. I really appreciate the work that's been done and how transparent the staff has been about trying to improve the site functionality.

I had a couple of 5xx errors yesterday while questing, but the longest one was only about 2 minutes. The site has been much faster for me since the new shops went live, and I've definitely noticed that I've gotten a lot fewer errors overall.

[b]

Apr 28, 2016 9 years ago Official
Keith
is sweet
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Eradication

I just pushed some server changes that should get new servers spun up before errors start happening. :)

💖 ✨ 🤗

Apr 30, 2016 9 years ago
TJPanda
has let it goat
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Weary Wanderer

Error 502 Ray ID: 29bec573839f23de • 2016-04-30 23:28:38 UTC Bad gateway You Browser Working Ashburn CloudFlare Working subeta.net Host Error What happened?

The web server reported a bad gateway error. What can I do?

Please try again in a few minutes.

While trying to post on the forum this comes up out of nowhere -

Fatal error: Uncaught exception 'MongoCursorTimeoutException' with message 'c432.candidate.45.mongolayer.com:10432: Read timed out after reading 0 bytes, waited for 30.000000 seconds' in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php:89 Stack trace: [internal function]: MongoCursor->rewind() /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php(89): iterator_to_array(Object(MongoCursor)) /www/subeta.net/include/class/like.php(127): LeagueMongaCursor->toArray() /www/subeta.net/include/class/like.php(68): Like->checkLiked('59131033', 'post') /www/subeta.net/include/mvc/views/forums/post.php(43): Like->createLink('59131033', 'post', '491797') /www/subeta.net/include/mvc/load.php(23): include('/www/subeta.net...') /www/subeta.net/include/mvc/controllers/Controller_Forums.php(993): Load->view('forums/post.php', Array) /www/subeta.net/include/mvc/controller.php(33): Controller_Forums->getPost(NULL, NULL, NULL) /www/subeta.net/include/mvc/controllers/Controller_Forums.php(3 in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php on line 89

Fatal error: Uncaught exception 'MongoCursorTimeoutException' with message 'c432.candidate.45.mongolayer.com:10432: Read timed out after reading 0 bytes, waited for 30.000000 seconds' in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php:89 Stack trace: [internal function]: MongoCursor->rewind() /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php(89): iterator_to_array(Object(MongoCursor)) /www/subeta.net/include/class/like.php(55): LeagueMongaCursor->toArray() /www/subeta.net/include/mvc/views/forums/post.php(45): Like->countTotalLikes('59146563', 'post') /www/subeta.net/include/mvc/load.php(23): include('/www/subeta.net...') /www/subeta.net/include/mvc/controllers/Controller_Forums.php(993): Load->view('forums/post.php', Array) /www/subeta.net/include/mvc/controller.php(33): Controller_Forums->getPost(NULL, NULL, NULL) /www/subeta.net/include/mvc/controllers/Controller_Forums.php(31): Controller->dispatch() /www/subeta.net/forums.php(11): Controller_Forums->__constru in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php on line 89

A friend is someone who knows all about you and loves you just the same ❤.

Apr 30, 2016 9 years ago
Morticia
is a tomb raider
User Avatar
Blauwoogje

Except the problem already mentioned in this tread about the lag and the Bate Gateway Error 502, I see these messages appearing now that I am on this tread:

Fatal error: Uncaught exception 'MongoCursorException' with message 'c432.candidate.45.mongolayer.com:10432: Remote server has closed the connection' in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php:89 Stack trace: [internal function]: MongoCursor->rewind() /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php(89): iterator_to_array(Object(MongoCursor)) /www/subeta.net/include/class/like.php(127): LeagueMongaCursor->toArray() /www/subeta.net/include/class/like.php(68): Like->checkLiked('59066725', 'post') /www/subeta.net/include/mvc/views/forums/post.php(43): Like->createLink('59066725', 'post', '314481') /www/subeta.net/include/mvc/load.php(23): include('/www/subeta.net...') /www/subeta.net/include/mvc/controllers/Controller_Forums.php(993): Load->view('forums/post.php', Array) /www/subeta.net/include/mvc/controller.php(33): Controller_Forums->getPost(NULL, NULL, NULL) /www/subeta.net/include/mvc/controllers/Controller_Forums.php(31): Controller->dispatch() /www in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php on line 89

Fatal error: Uncaught exception 'MongoCursorException' with message 'c432.candidate.45.mongolayer.com:10432: Remote server has closed the connection' in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php:89 Stack trace: [internal function]: MongoCursor->rewind() /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php(89): iterator_to_array(Object(MongoCursor)) /www/subeta.net/include/class/like.php(127): LeagueMongaCursor->toArray() /www/subeta.net/include/class/like.php(68): Like->checkLiked('220070', 'avatar') /www/subeta.net/include/mvc/views/forums/post.php(44): Like->createLink('220070', 'avatar') /www/subeta.net/include/mvc/load.php(23): include('/www/subeta.net...') /www/subeta.net/include/mvc/controllers/Controller_Forums.php(993): Load->view('forums/post.php', Array) /www/subeta.net/include/mvc/controller.php(33): Controller_Forums->getPost(NULL, NULL, NULL) /www/subeta.net/include/mvc/controllers/Controller_Forums.php(31): Controller->dispatch() /www/subeta.ne in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php on line 89

These particular two appeard between tread page numbers and the first post. But I see simmilar ones in the posts of users on this tread.

Apr 30, 2016 9 years ago
Me-Guru
is the richest user
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Taisetsu

The lag is really horrible. Currently, what I am experiencing are white pages while refreshing (excluding) my sidebar.


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May 1, 2016 9 years ago
Morticia
is a tomb raider
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Blauwoogje

When I bought 4 items in the Cash Shop from the themed section I got this error:

Fatal error: Call to undefined method Queue::addToQueue() in /www/subeta.net/cashshop.php on line 1454

I did receive the items and the correct amount of CSC is abstracted from the total. At least the important things went well :)

May 1, 2016 9 years ago
Luck
is unlucky
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Bella

I'm having a ton of problems today. A lot of lag trying to get pages to load, 502 errors, and I keep getting these fatal errors:

Quote
Fatal error: Uncaught exception &;MongoCursorTimeoutException&; with message &;c433.candidate.44.mongolayer.com:10433: Read timed out after reading 0 bytes, waited for 30.000000 seconds&; in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php:89 Stack trace: [internal function]: MongoCursor->rewind() /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php(89): iterator_to_array(Object(MongoCursor)) /www/subeta.net/include/class/like.php(39): LeagueMongaCursor->toArray() /www/subeta.net/include/code/user/index.php(34): Like->countDailyLikes(&;580707&;, &;avatar&;) /www/subeta.net/preferences.php(59): require_once(&;/www/subeta.net...&;) {main} thrown in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php on line 89
^^^in the user dashboard

Quote
Fatal error: Uncaught exception &;MongoCursorTimeoutException&; with message &;c433.candidate.44.mongolayer.com:10433: Read timed out after reading 0 bytes, waited for 30.000000 seconds&; in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php:89 Stack trace: [internal function]: MongoCursor->rewind() /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php(89): iterator_to_array(Object(MongoCursor)) /www/subeta.net/include/class/like.php(127): LeagueMongaCursor->toArray() /www/subeta.net/include/class/like.php(68): Like->checkLiked(&;59072933&;, &;post&;) /www/subeta.net/include/mvc/views/forums/post.php(43): Like->createLink(&;59072933&;, &;post&;, &;454802&;) /www/subeta.net/include/mvc/load.php(23): include(&;/www/subeta.net...&;) /www/subeta.net/include/mvc/controllers/Controller_Forums.php(993): Load->view(&;forums/post.php&;, Array) /www/subeta.net/include/mvc/controller.php(33): Controller_Forums->getPost(NULL, NULL, NULL) /www/subeta.net/include/mvc/controllers/Controller_Forums.php(3 in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php on line 89
^^^^replaces a lot of posts on the forums

edit: sorry to the forum group I somehow pinged

he/him / 31 / EST



My best friend is



May 1, 2016 9 years ago Official
Amber
is bitter
User Avatar
Taco

Thanks for reporting these errors, , , and ! Will have a news post soon about them.

[edit]

As the news post said, we were looking into what exactly happened with our MongoDB provider. It was in fact a failure with our MongoDB database. We're going to work on getting the data hosted in multiple places so we don't have a single point of failure like yesterday. Once again, thank you everyone that let us know that you saw these errors popping up! :)

May 2, 2016 9 years ago
Me-Guru
is the richest user
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Taisetsu

I am currently receiving this message while trying to quickstock items into my new gallery:

Quote
Error 504 Ray ID: 29cef5b26d6b20ea • 2016-05-02 22:38:47 UTC
Gateway time-out

Quote
Error 504 Ray ID: 29cf105bef2f20ea • 2016-05-02 22:56:59 UTC
Gateway time-out

Quote
Error 504 Ray ID: 29cf13ca6a3420ea • 2016-05-02 22:59:19 UTC
Gateway time-out


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May 3, 2016 9 years ago
Before you die, you see
Kellijuana
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Asuna

I'm having trouble getting pages to stop spinning, it's taking as long as 7-10mins to get a shop search to show up, or my vault to load, or a quest/finish page to register... BAH how frustrating!

On one of the pages that finally did load I found this in my notes widget of all places:

Quote
Fatal error: Uncaught exception &;MongoCursorTimeoutException&; with message &;c432.candidate.45.mongolayer.com:10432: Read timed out after reading 0 bytes, waited for 30.000000 seconds&; in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php:89 Stack trace: [internal function]: MongoCursor->rewind() /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php(89): iterator_to_array(Object(MongoCursor)) /www/subeta.net/include/class/feed.php(441): LeagueMongaCursor->toArray() /www/subeta.net/include/class/widgets/widget.feed.php(24): FriendFeed->getFeed(0, 0, true) /www/subeta.net/include/class/widget.php(70): FriendFeedWidget->body() /www/subeta.net/include/header.php(589): Widget->render() /www/subeta.net/include/global.php(563): require_once(&;/www/subeta.net...&;) /www/subeta.net/include/mvc/views/user_shops/search/form.php(1): doHeader(&;Shop Search&;) /www/subeta.net/include/mvc/load.php(23): include(&;/www/subeta.net...&;) /www/subeta.net/include/mvc/controllers/Controller_UserS in /www/subeta.net/vendor/league/monga/src/League/Monga/Cursor.php on line 89

And I definitely understand that this is as frustrating for you (probably more so) since this is, ya know, your job! We can walk away and do something else since it's just a game to us. So thank you for all the work you do! I hope this gets figured out soon for all our sanities D: PLEASE! lol Good luck!! ^_^

<3 Lead with Love. Try to understand instead of trying to be right. <3 Stylefile WL search here for holiday trades

May 4, 2016 9 years ago
Pseudonym
is wicked but sweet
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Califia

Yup, still getting lag and errors randomly.

[font=emmett]Love yourself

You deserve it[/font]
[font=georgia] [ToT=Pseudonym] CW Shop Join my HA contest! [/font]

May 5, 2016 9 years ago
mayla
is lonely
User Avatar
Florestina

Lots of difficulty loading pages tonight. No official errors, but just pages endlessly loading and hovers not loading at all.

[edit]

, - Getting the "MongoCursorTimeoutException" errors again :(

Desperately seeking: Meditation CWs: Ping Group | Shop Discord: mayla_meditation

May 5, 2016 9 years ago
Me-Guru
is the richest user
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Taisetsu

Receiving white pages once again, with only my dashboard showing ~


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