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Sep 12, 2022 3 years ago
Sparrow
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Pikmin

This has been happening to me as well for about as long as the rest of everyone on here. I've changed my password like suggested. Let's see if that was the cause.

:dmg🧊BlueSky:dmg🧊

[Item=white crowned sparrow] Previously - Frog, Cappu, Watermelon

[/center]

Sep 12, 2022 3 years ago
Vanessa
has LOTS of clothes
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I've checked and I have a similar issue on my phone only, but if I recall right I've always had this issue on my phone. On my pc everything works fine and I don't get logged out. I use the newest version of mozilla firefox and windows 10, by the way.

[center]

Sep 13, 2022 3 years ago
This rift empty
ToxicBaby
YEET
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Crescent

I've only ever occasionally been logged out from my phone (Chrome, btw) and it's usually with the switching of holidays. But this is the ✨third✨ time today I've been logged out for no apparent reason. I've also consistently had the "you're logged in using the old way" banner when I ✨immediately ✨ logged in using the new way when the news post popped up .-.

Edit; just wanted to check the site again before I slept and I was logged out, yet again.

:dmg:dark: She/Her :dmg:dark:
[Center] [tot=ToxicBaby] [tp=ToxicBaby] [egg=ToxicBaby] [/center]

Sep 13, 2022 3 years ago
Sparrow
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Pikmin

Changed password and I was still logged out. It wouldn't accept my password and I had to reset the password via my email. Hopefully now it'll be oky? The link in my email was for the NEW subeta.

[Edit] Can confirm changing password changes nothing. Still getting logged out.

:dmg🧊BlueSky:dmg🧊

[Item=white crowned sparrow] Previously - Frog, Cappu, Watermelon

[/center]

Sep 13, 2022 3 years ago
lilybobilly
is double stuffed
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Kaxel Roe

It hasn't been happening to me as much, but every now and then it randomly logs me off, especially when I'm in the middle of doing quests.

owl.

Sep 13, 2022 3 years ago
Vanessa
has LOTS of clothes
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that sucks I'm sorry. But changing your password sometimes as a safety measure is always a good idea. Well, one thing I learned in computer science :D

[center]

Sep 13, 2022 3 years ago Official
Star Captain
Galaxia
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SailorButtress

This is one of those things that is very tricky to pin down without more information. It is not an issue everyone is having at the same time or the same way, so we really need more information in a standardized format. We do want to solve this! But we need to figure out where and what the cause is first before we come up with a plan.

Please add the following information if you're reporting the issue on this thread!

What browser are you using? What privacy/security/cookie setting do you have enabled for your browser?When checking this, please make sure you do not have it set to where your cookies are deleted if/when you exit your browser! EDIT: Also, remember to check the box for 'Remember Me', otherwise the cookie is automatically set to expire faster. What extensions do you have enabled? What devices is this happening on? Is this happening across all devices, or just some? What are the differences in browser or security settings for these devices? When did this start happening?

- - -
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Sep 13, 2022 3 years ago
feral
will always find their way
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Requested information What browser are you using? Firefox 104.0.2 (64-bit) What privacy/security/cookie setting do you have enabled for your browser? When checking this, please make sure you do not have it set to where your cookies are deleted if/when you exit your browser! Standard / does not delete cookies when my browser closes. What extensions do you have enabled? Adblocker Ultimate What devices is this happening on? Desktop PC - Windows 10 Is this happening across all devices, or just some? What are the differences in browser or security settings for these devices? I only use this computer to access Subeta. When did this start happening? Immediately after the start of the new authentication system.

I also want to state that I know staff asks people not to use adblockers when possible, however; I have aura migraines that can be triggered by flashing images and bright sudden lights, and I need to be able to safe guard myself for health reasons. I am not willing to remove this add-on, for obvious reasons.

Sep 13, 2022 3 years ago
Tammynoneed20
just wants to have fun
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Sangrior

Firefox on my phone Avast mobile security

Logging me out only happens once in a blue moon now

Thank you for buying from my shops
What i sell goes towards minions
so thank you very much :)
3 minions to go[/b]

Sep 13, 2022 3 years ago
Eivor
has a dragon
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MacLachlan

What browser are you using? Chrome Version 105.0.5195.127

What privacy/security/cookie setting do you have enabled for your browser? When checking this, please make sure you do not have it set to where your cookies are deleted if/when you exit your browser! Nope, nothing relevant that would cause that. I rarely close my browser, bad habit left over from moderating a popular Discord. I had to be able to bounce between my phone and my laptop at a second's notice.

What extensions do you have enabled? Nothing relevant to Subeta - xKit and Tumblr Savior from years back.

What devices is this happening on? My two and a half year old Windows 11 HP laptop, up to date OS.

Is this happening across all devices, or just some? What are the differences in browser or security settings for these devices? The ONLY change has been that my family recently (re: July 15th) got Comcast internet but that's FIVE DAYS before I started having the issue. I don't log into Subeta on mobile because that seems like a nightmare unto itself.

When did this start happening? When did the new authentication protocols go online? (Oh, found it. July 20th.) Within two days of that. I know Subeta has sessions for users but the sessions seem shorter and I get booted out more frequently.

[size=6pt][sub][ he/they | aroace/nb ][/sub]

Sep 13, 2022 3 years ago
Draken
is lonely
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firefox up to date standard no deletion adblck*no issues before this) laptop only use my laptop for subeta about a month ish after the new auth came into play

I have to relog aboutonce a week, before it was maybe nce a month if that

Sep 13, 2022 3 years ago Official
Star Captain
Galaxia
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SailorButtress

We completely understand keeping that extension in place and want to find a way that requires the least steps from y'all, promise!

Are you remembering to check the 'Remember Me' box when signing in? Otherwise the cookies are set to expire faster.

- - -
Signature art: Original pencilwork by , digital lineart and coloring by

Sep 13, 2022 3 years ago
Eivor
has a dragon
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MacLachlan

Of course. That wasn't mentioned as one of the relevant questions in the information you were wanting either.

[edit]Logged out at some point between 10PM EST and 9AM EST, "Remember me" box was checked before and is again.

[size=6pt][sub][ he/they | aroace/nb ][/sub]

Sep 13, 2022 3 years ago
Reaper
sealed it with a kiss
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Derek Hale

What browser are you using? Latest version of Firefox and Chrome

What privacy/security/cookie setting do you have enabled for your browser? They all allow cookies for here and I always check remember me.

What extensions do you have enabled? On mobile, none. On laptop PC I have an ad blocker but it is disabled for Subeta.

What devices is this happening on? Laptop PC Windows 7, Android Samsung S8+ mobile. I run Firefox and Chrome on both devices.

Is this happening across all devices, or just some? What are the differences in browser or security settings for these devices? It is happening on both devices I use Subeta on. The browser and security settings are the same on both devices as they're synced through my Google account in both places.

When did this start happening? It very rarely happened prior to the new login method. Since that was implemented it has happened multiple times a week and occurs randomly beginning within about 48 hours of logging in with the new method the first time on mobile and PC. It was, for several weeks, randomly putting back the message saying I was logged in via an outdated method needed to log in through the new method as well though I haven't seen that for a bit.

Wouldst thou like to live deliciously?

Sep 13, 2022 3 years ago
Permanent
attended a Subeta meetup!
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Crappy

]What browser are you using? Latest version of Chrome For Android

What privacy/security/cookie setting do you have enabled for your browser? Only blocking on incognito mode. Subeta.net I have listed as an exception

What extensions do you have enabled? None

What devices is this happening on? Pixel 4a

Is this happening across all devices, or just some? What are the differences in browser or security settings for these devices? When we switched to new auth this was occuring on chrome for multiple devices. But it is only now on mobile which is how I play like 99% of the time

When did this start happening? It Has been on and off. I would have to look at my slack messages and the posts I made on this thread


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Sep 14, 2022 3 years ago
Sparrow
User Avatar
Pikmin

What browser are you using? Samsung Internet, chrome, firefox

What privacy/security/cookie setting do you have enabled for your browser? All standard, accept all cookies, click remember me everytime

What extensions do you have enabled? Chrome and firefox- ad blocker Samsung Internet none

What devices is this happening on? Pc, laptop and mobile (all are up to date)

When did this start happening? At the start of new log in system. Also want to note, the logging out everytime I go on another website or another app only started this week. Also want to mention I'm not having this problem on other websites.

Thank you for finally addressing this! I really appreciate it.

:dmg🧊BlueSky:dmg🧊

[Item=white crowned sparrow] Previously - Frog, Cappu, Watermelon

[/center]

Sep 14, 2022 3 years ago
This rift empty
ToxicBaby
YEET
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Crescent

What browser are you using?

  • Google Chrome, up to date What privacy/security/cookie setting do you have enabled for your browser?
  • Basically none, since I almost exclusively use my phone What extensions do you have enabled?
  • ^ I don't even have an ad block installed. What devices is this happening on?
  • That I'm aware of, just my phone. I haven't tested my laptop Is this happening across all devices, or just some? What are the differences in browser or security settings for these devices?
  • Even if it would occur on other devices, the main difference would be an ad block. Since I use my Google account across all devices, my settings follow me. When did this start happening?
  • I occasionally get logged out. I assumed it was from holidays or just random activity checks since I never actually leave the site. I just close chrome when I'm done it with it. And open it back up when I wanna join back. My login in stuff is remembered so it doesn't take long, if I am signed out. But the frequency of which I was logged out has dramatically increased this last week or so. So much so that I'm basically constantly logged out now.

:dmg:dark: She/Her :dmg:dark:
[Center] [tot=ToxicBaby] [tp=ToxicBaby] [egg=ToxicBaby] [/center]

Sep 15, 2022 3 years ago
Norther
got lucky
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I was experiencing the same problem until I checked “remember me” on the new login page. No more getting logged out

Sep 15, 2022 3 years ago
Estinien
is the sole survivor
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thanks for the response! and here's the info that should help! ^_^ let me know if you have any questions/need reports/etc .

What browser are you using? firefox, version 104.0.2 (up to date) on windows 10 and samsung internet version 18.0.0.58 (also up to date) on an android phone.

What privacy/security/cookie setting do you have enabled for your browser? for firefox: standard (screenshot of explanation), "do not track" signal is set for known trackers, and cookies are Not set to be deleted when closing firefox. for samsung internet: no specific settings.

What extensions do you have enabled? on firefox: ublock origin, xkit rewritten, shinigami eyes, palettes for tumblr, and enhancer for youtube. on samsung internet, i have ABP for samsung internet installed as a separate app.

What devices is this happening on? both described, a windows 10 hp laptop and a samsung android phone.

Is this happening across all devices, or just some? What are the differences in browser or security settings for these devices? it's happening across both of them, but at different frequencies. on firefox, i'd say once a week or so. i usually see a "you're signed into subeta using the old method" warning for a day before i'm signed out, which goes away after i'm logged out and i sign back in. i've tried to follow the instructions in the news post/notice, but it still shows up. i don't remember specifically Not choosing the "remember me" option when i signed back in, but i'll be sure to keep my eye out for it next time. memory issues LOL, it's a possibility.

on my phone, it happens a lot more frequently, once every other day or so. i don't believe i had "remember me" checked when i signed in since it usually is, but when i logged back in this most recent time, i noticed it wasn't. i selected it and have been kept signed in so far. i remember seeing the warning message a couple of times before being signed out, but not always. i noticed when i closed all subeta tabs or restarted my phone is when most of the sign outs happened.

When did this start happening? definitely after the start of the new system. i'd say after a week or two for both of them, with the issues of being signed out more frequently on my phone happening more often in the last couple of weeks.

Sep 15, 2022 3 years ago
NEVER feed
Oizumi
after midnight!!
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Leah

1. What browser are you using? Versión 105.0.5195.127 up to date

2. What privacy/security/cookie setting do you have enabled for your browser? When checking this, please make sure you do not have it set to where your cookies are deleted if/when you exit your browser The Standard and don't delete cookies.

3. What extensions do you have enabled? Only Adblock plus

4. What devices is this happening on? My samsung phone and my dell laptop windows 10

5. Is this happening across all devices, or just some? What are the differences in browser or security settings for these devices? in both, although, i used subeta more in my laptop than in my phone.

6. When did this start happening? since the change to the new system, in fact it happens more frequently than before. before it happens at least once every week, now at once every two or three days, is kinda bothersome to be honest.

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