Still no response. I've not updated the dates though since I don't really expect an answer on weekends. Like you said though, if they decided it does go against the rules why not answer me and be done with it?

Basically. I should clarify though that Dill didn't comment anything in support of the thread or anything that was said there, but gave a "Friendly reminder" that debates aren't allowed. On a thread that shouldn't have been allowed. It wasn't so bad, but it just galled me that staff saw it and thought a friendly reminder was good enough.

They didn't say anything to me about it and I said just as much as you did!

I’m glad you didn’t get an event about it.

In the ticket I opened about it, I told the staffmember who replied that this site needs to sort out its priorities bc it claims to be a safe and accepting place, especially for the LGBTQ+ community. And I said that users have to be able to show support for each other, especially when the site’s inaction is the issue. They said that since I had so many concerns they’d be talking to members of management to figure out how to handle issues like the.. offending thread. A vague reminder from staff is definitely not enough in those cases, especially when it means people can’t even stand up for themselves.

I hope you receive word soon; being in ticket limbo like that must be so frustrating, especially as everything else has been done so the least someone can do is respond to ya!

Me too, but it's just odd to warn one person and not the other. Maybe because you'd edited it out? Idk, but it doesn't strike me as fair.

Not regarding the same thing, but I've currently have a ticket open that has not been address in 2 months. It is frustrating me because it is regarding my credit card.

I had a ticket that wasn't responded to for over 10 months and I just got them to close it when they did respond because by that point i didnt care anymore, honestly

they still havent addressed my concern either

I'm only on the first few posts on this page and am already feeling the sentiment is on point. Won't elaborate but the empathy is real.

I had a ticket open for 3 months regarding a glitch, and it was never addressed by the programmers once. Closed it because it wasn't worth the frustration of waiting for what should be a quick peek into to make sure the glitch wasn't anything serious. =(

Props to though for keeping in touch, even if she wasn't getting any word from the programmers regarding my concern. ^^

It wasn’t a real warning, just a weird event that I found ironic enough to make a ticket about it :3 I’m honestly glad I received the event and not you, as you’ve been dealing with this for months!

I have a ticket that I had opened on January 18th, last I heard from the assigned person was February 2nd. :/ So I totally understand the frustration.

Eesh. I assumed that because a ticket could be escalated to a supervisor they could be transferred to other staff too. That sounds like a nightmare to deal with and I hope you all have something newer to work with soon.

Could we have a note added somewhere on the ticket page to let us know it's ok to submit another ticket if we don't hear back within x number of days/weeks until you've got a replacement?

It would be useful as well to clarify exactly what an "unreasonable" amount of time is. For some organizations, a week is an unreasonable time to wait for a response, and for others, 24 hours is. That way, the point when users can submit an additional ticket is clear-cut.

i'm really sad to post on this thread but this......... is still a problem. i'm basically posting on behalf of a friend that can't post because they're, well, frozen ¯(ツ)/¯ not going to go into details because that's neither here nor there but in 2 weeks they've had one (1) response and i'd think literally being unable to access your account should be serious enough to warrant more attention than that (also considering they're going to miss out on an event due to something that should not have happened in the first place)

i really don't want to get all karen and i'm so sorry if i come across like that ; __ ; but this is just really frustrating and the fact that multiple people had/are currently having such a bad experience with tickets is really demoralising and makes people feel as though staff doesn't care (which is obviously not true)