At this moment I have paid for things I haven't received, so I couldn't be compelled to pay them back for services not rendered. It's unethical to freeze me for forcing a refund on something I never received.

And staff not replying at all to me and a number of others for long lengths of time is unacceptable. I can't afford to pay for things I don't receive :/

Oh I agree with you I’m just telling you what happened to two people I know that did charge backs :(

I have the opposite problem (Subeta giving me services that I haven't paid for) and I'm kinda scared that I will get in trouble for it even though I made a ticket as soon as I became aware of the problem. Like, I can't make my GA counter go down, but still.

I've also been waiting for a response on a ticket. I sent a follow-up comment on the ticket itself a week ago or so and have heard nothing, and my ticket also deals with real life money (I bought a quarterly and never got the CSC).

That's something I'm really hoping not to have to do, but I can't leave people waiting indefinitely to get paid and I can't pay them if my money is taken but not credited =/

If it wasn't RL money I wouldn't care, but it is and this is something that needs to be handled.

Wish I would've saw this before making my first time ever purchase of the monthly GA with 500CSC. Didn't get the 500CSC and the date on my dashboard is bugged. Submitted a ticket and usually get a response right away, but nothing yet. I KNOW subeta staff has lives off of subeta but the fact they don't seem to be really solving this issue is kind of sad for us who love using this site D:

Ticket Center works fine for me, I got a quick response to my question

So, I still haven’t gotten a response with the new assignment. :/ , have you?

It's incredibly disheartening to see that staff only popped in super briefly and appears to have not read the entire thread to see this is a widespread issue, not just one or two people.

Also really sad to see even the people they tried to rush in to assist aren't actually being assisted still :S

Nope, nothing.

- I actually lost my first account due to a chargeback. I paid for 1k in csc but was charged for 2k csc instead. So I did a chargeback and the next thing I knew I couldn't access my account. I couldn't get my account back but they did allow me to create this one. If you need to borrow some csc I can lend you some to pay for slots until this is resolved?

As far as tickets go I've only had a very slow response once. It was so slow that I forgot about it until someone responded. Luckily it had nothing to do with real money.

So I used to spend a fair amount on this site, but I stopped a while ago when I got bored with CWs and quit making HAs.

Let me tell you, this thread, the silence from staff, and hearing that the site's freezing users for issuing perfectly valid and justified chargebacks?

Holy shit, I'm never spending a dime here again. Knowing that if something goes wrong, I either lose my actual real life cash or lose my account? Fuck that.

Subeta's always had terrible communication, but its customer service in tickets has always been top notch, to my knowledge. This is absolutely shameful, and I'm sure I'm not the only one turned off buying csc thanks to this news.

Come on staff, y'all have acknowledged that the site's dying. You need paying customers now more than ever. Don't do this to yourselves.

Yeah, this is really off putting and concerning. Even if it's "We're working on it," "This is more difficult than expected.", but it seems that there's no response at all, and it's a rock and a hard place with accounts or IRL money.

I could justify 5$ here or there, even being presently unemployed, but not with this.

That's so absurdly frustrating to hear. When they charge you for things you didn't buy, they're at fault. And the board of consumers is absolutely on our side about that.

If this was site currency that we didn't buy with real money, I absolutely would understand the lag on response, but this is real money we've spent and like said too - they want us to keep investing but we can't even get staff replies.

I'll wager everyone's tickets are sitting with the same staff member. It's frustrating we also can't discuss that for fear of being banned just for saying which staff person hasn't bothered to answer anyone for quite a long time.

And it looks like nothing is happening for the people who got a staff response here.

Edit: I'm editing out my comment because the doom and gloom it contained could be counterproductive to the site. This thread has definitely raised some new concerns for me but I'm glad it got so much staff attention (finally, I guess) and hopefully all of these problems will soon be resolved to everyone's satisfaction.

This is gross, and disturbing. For years this site has been lauded for its fast and personable ticket responses, especially in comparison to neopets and other sites contact support centers. But this is shocking. And I don't know what's worse, the flat out ignoring of people trying to resolve issues with their finances, the ignoring of the criticism of said events, or the fact that you can get frozen for not wanting to be ripped off. We'll be looking at this site in a different light from now on... 😔

[edit] Coming back to clarify that I'm just a disturbed bystander and have never had the experiences that others are reporting, so take what I said with a grain of salt I suppose. The longest ticket I've ever had was 6 months long and pertained to a glitch unique to my account(?) which needed time to be investigated so I'm in no way salty about that (in fact, still thankful it was fixed). Every other ticket I've had has been resolved way more timely. Nonetheless I am still concerned about this when other people's real money is mishandled.

I understand that, but I also know that a time sensitive ticket was made and that staff member assigned back in December and they've literally never replied to the ticket - not even to close it once the issue time limit had passed.

I know for a fact they're negligent in answering tickets in anything even remotely resembling a timely fashion. I've waited over a month for a response before with this person without any kind of check in to at least let me know they were still working on it. I've actually had to wait 3 months before for a response and a ticket closure. This is absolutely horrible customer service.

And yeah, my ticket was made 2 days ago, my bank was charged 3 days ago. It's real world money you have that I'm not being credited for. I'm trying super hard not to be that person, but this isn't me whining about not getting an sP award from a game - this is me giving you money, consistently for years, and then having nobody care that I'm not actually getting what I paid for from it.

Also I don't appreciate the rumor and conjecture bit up there considering it's not rumor that several of us have not received our paid for funds and are not getting a response on it - it's certainly not conjecture that Chelsea hasn't had a response in 3 weeks or that Peachii has been waiting over a month! There's a reason we're all complaining and it's not rumors or conjectures. It's facts. And we have no recourse because if we do what the bank tells us to do when we don't receive the goods/services we pay for, people have confirmed we'll be frozen because it happened to them.

This is a major site issue (money being taken without the csc funds being given) and affects the people who support the site and having staff do nothing tells us that you don't care if we stop spending. That's also not rumor or conjecture, that's how we feel, as evidenced by the people posting above.

I appreciate that, I do. The problem is in large part that some of the people here have been waiting over a month with no recourse. That doesn't speak to good customer service, and is especially disappointing because in general I have received very good support. But when it comes to the very little real life money I have to spare, I am at a loss because the tickets are still unanswered for everyone who's reported this so far. And I literally cannot do anything on my end to resolve this except cancel my membership for the future and then hope either I get my credits sometime in the future (but as mentioned, people are at 3 weeks to 1 month and 20 additional days without it) or force a chargeback to at least get my money back and lose my account and the literal thousands of dollars I've invested into this site and my enjoyment of it because I can't get a refund without being frozen.

That's a massive massive issue. YOU care, but also nobody else on staff seems to considering the...massive lack of not responding to the others.