Blank pages and errors: an explanation please?
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I understand the Quests, I've been trying most of the day to get mine done :/
Same here! :( So far I've just managed Wizard, Quentin, and Saggitarius, and frankly that may be all I do. Those three are the only ones I've been doing for days now because the white pages and errors are just so annoying, and they always seem to attack when I'm doing quests...
I'm also curious about what's been going on with the recent errors, and I'd love an update on the mobile site issues too (still getting very frequent DDOS checks and lots of layout/image errors ever since the added DDOS protection was first turned on). I know there are kinks to work out as stuff comes up, but it would be nice to hear a little bit more on this topic from the people in the know. The site was working so well for so long that I feel super spoiled now that there are a few glitches. :P
getting bad getway is getting annoying as heck on the forums.
First of all, I want to say how sorry I am you guys are having to deal with all of these errors. We know it sucks, and trust me when I say we hate it just as much as, if not more than, you do.
The problem with this sort of thing is that it can take a lot of trial and error to actually figure out what is causing it. And we might think it's one thing, and tell you guys "We think we figured it out!" and be completely wrong. So we've been trying to be a little more conservative with that lately, despite the fact that we actually have thought we figured it out a few times.
We are working on a few different things that could be behind it, but they also might not be. The truth is that right now we don't know. We have made some educated guesses based on logs and patterns, but we don't know. And it's hard to come out and admit that we don't know what's wrong or how long it will take to fix it.
So many little tiny moving parts are altered in a server move. We know that something is different between the Rackspace setup we used to have and the AWS setup that has severely affected our reliability since moving. To be clear, I am not saying AWS is to blame, because they host some of the biggest sites on the internet without any problems. But there is something that changed between there and here that is the culprit, and even if we're not explicitly telling you about it, we're working hard to figure out what it is.
Thanks for your response! (Read it from admin posts, you musta posted on your dev) I hope it gets resolved soon, it is indeed frustrating.
Ugh, quests. I've just accepted that I'll never have Wiz tokens again. 😢
Thank you for the honest explanation, . Keep up the hard work. I hope things get better in the coming days.
Thanks for the explanation . Any type of staff response is appreciated, even if it comes down to saying that you just don't know what is wrong. No response often feels like the reports/complaints are being ignored. Thanks again
he/him / 31 / EST |  | My best friend is |
Thank You for explain whats going on. Really i was a bit...frustrated about the epic moments with the errores, but now i can understand. I hope can be fixed, i hope it :D. Thank you again to take a moment to explain.
[ToT=Sakuriita]
Thanks for the update! You guys are doing the best you can to figure it out and any news, even if it is not, great is welcome. Keep up the good work! :)
[item=Dappled Unicorn]
[item=Great White Shark]
Thanks for keeping us updated and aware. It is annoying, but at least we know that it is something that can hopefully be fixed. Hopefully you guys can figure out what it is eventually.
♥ [flower=owl] ♥
it is definitely something that can be fixed, because like we were fine on rackspace. that's not because rackspace is better than aws, but that there's something different in our aws configuration that doesn't play as nice with our code. we're also looking at ways of trying to optimize bottlenecks in the code itself, which is pretty important, too.. having a server configuration that works with our old, awful code is all well and good, but even with a good server configuration things will be so much smoother if we fix those bottlenecks.
it's just a matter of figuring out the bottlenecks and the parts of the configuration that aren't compatible (because let's be real assuming it's only one thing is a pipe dream).
Thank you for explanation.
I believe it's absolutely a frustrating thing for you as staff to deal with those trouble.
Thank you for letting us know.
Like cars, computers and some illnesses its a process of elimination with trial and errors.
One mess up can a multiple of reasons but it hard to pin down when it only given you so much to work with.
It hard and frustrating but I have complete and utter faith you guys will figure it out and get it fixed!
I support you guys 1000%! Thank you so much for your hard work!
Thank you for the response! I wondered if it was DDoS attacks again or what. They been very bad this morning. Was going to do quests but think I'll wait a hour or so and retry. Maybe the site will be less fussy then.
[kiss=blackwolf_2009] [dance=blackwolf_2009] [egg=blackwolf_2009] [TP=blackwolf_2009]
Thank you for the response about this annoying issue! I have to agree with on the no reply at all makes us feel like we are indeed being ignored. Thank you again for taking the time to fill us in on what is going on.
I got a 502 just trying to click on this thread a little while ago.
I couldn't get on for a while today. I just recently was able to get on.
thanks for the explanation and for all ur guys' hard work. i was wondering what was happening with the site these days lol
