🔒 Authentication Fixes

January 5, 2024 4:30 pm

If you've been having issues logging in for the last two weeks, I'm incredibly sorry. After making the change to the new authentication system, a (very large) handful of users could no longer access their account, and the new lost password flow didn't work correctly.

I've fixed the issue, so if you're still not able to log in, please make your way to kumos login page and start the lost password flow. You'll get an email, and be able to set a new password.

We've created a new free gift page that gives you a visit for the bath house days, updates your melody achievement and some CSC for the trouble. I know this doesn't give the prizes for those bath house / melody days, but we'll be making those items available (like always! we hate gateekeeping melody items!) soon.

January 6, 2024, 3:01 am by

The gift is 404'd for me. I dont think I've received a gift ...yet? Do I file a ticket?

January 6, 2024, 2:34 am by

I can hang with just about anything after being here for the last reset in the now ancient past. But I appreciate the gift and love how Subeta always does its best to do right by the users when stuff happens.

January 6, 2024, 2:12 am by

*gift, not reward :P

January 6, 2024, 2:04 am by

Thank you very much for your kind gift and working hard at fixing the issues

January 6, 2024, 1:32 am by

I also have the same issue. I claimed the reward, and now the bathhouse hasn't reset.

January 6, 2024, 12:54 am by

I claimed the gift because I saw confirmation that the gift was intended for everyone (claimed it on the 5th). My bathhouse did not reset and there's no button to take a dip for today

January 6, 2024, 12:53 am by

: .net">support.net

January 6, 2024, 12:53 am by

Send them an email: mailto:.net">support.net

They’ll have to answer a few questions to prove they are the account owner. Once that’s done they can change it to a more recent email.

January 6, 2024, 12:40 am by

Oh. Oh well. I’ll earn it back in another five or six years. 😂

January 6, 2024, 12:37 am by

I claimed the gift on the 5th (thank you!) and I'm also now having an issue with the bathhouse not resetting today. It added three days to my visit count since yesterday though. Others in the Bathhouse Reminder thread are reporting this issue as well.

January 6, 2024, 12:37 am by

they haven't said how they'll be rereleasing the melody items, but they will be soon, as Keith said at the end of the original post!

January 6, 2024, 12:34 am by

Oh, okay - I see we didn’t get the Melody items, just the streak & achievement. That’s better - I didn’t waste the sP then :)

January 6, 2024, 12:18 am by

Having the same issue with the Bathhouse.

January 6, 2024, 12:17 am by

Same situation as Rocketlauncher, number of days count same as yesterday's.

January 6, 2024, 12:16 am by

Thank you, Keith!

January 6, 2024, 12:10 am by

I have a question, I claimed the free gift on 5th, and now on 6th there's no button to take a bathhouse dip. Bathhouse pools still empty. When will that button return?

January 6, 2024, 12:09 am by

Thanks for the CSC - doesn’t quite give me back the 6 million sP I spent on the Melody items I missed, but I’ll take it. Guess I should’ve waited but I was afraid the prices would go even higher with a lot of folks missing them. D’oh!

January 5, 2024, 11:46 pm by

Thanks, the CSC is especially appreciated!

January 5, 2024, 11:33 pm by

Thank you for the transparency and the very generous CSC! (Still can't get login to work on Kumos on my tablet, but thankfully it's working on the PC. ...I just have to wait until late evening to access the site.)

January 5, 2024, 11:29 pm by

Thank you so much staff and Keith! I appreciate all the hard work to improve subeta.

January 5, 2024, 11:12 pm by

Thank you for this! <3

January 5, 2024, 10:52 pm by

i'm a very new user relatively and not personally affected by the login issues (other than some issues logging in one day) but it's nice seeing all the work the team puts in already. glad it's fixed for everyone!

January 5, 2024, 10:06 pm by

I'm really happy you were able to get it fixed!

I was one of several folks who was locked out of subeta & unable to reset my password.

I got locked out on New Year's Eve, and while I was a little bummed about missing the last Melody prize, I wasn't too torn up over it.

Honestly, I was more sad about losing my bathhouse streak-- but hey, now I have it back! :D And gosh, 500 csc, too... that's so kind of you!!! Thank you so much, I (and several other folks, I'm sure) deeply appreciate it <3

January 5, 2024, 10:06 pm by

Aww thank you so much Keith :) ❤️

January 5, 2024, 9:46 pm by

My partner is trying to sign in to the new site, it wants them to reset their PW but when they go to hit reset PW, it says an email sent but their email doesn't have anything. We're wondering if maybe the email on their account is outdated since it's been literal years since they made their account, but they can't log into the legacy site to change it or check. What should we do?

January 5, 2024, 9:37 pm by

Are either of you logged in on the kumos site?

I had a similar error but then I realised I wasn't logged in on that site. Logging in fixed the issue.

January 5, 2024, 9:17 pm by

Thank you!!

January 5, 2024, 8:38 pm by

Thank you! The gift does rather make up for losing the last few days on my GA and Melody’s items. I’m so glad to be logged back in.

January 5, 2024, 8:23 pm by

Thank you !

January 5, 2024, 8:07 pm by

thank you so much for this keith! i was one of the people who'd been locked out of their account for about 5 days & i'm so glad that things are getting back to normal. getting back into my acc was an aha moment for sure :P

January 5, 2024, 7:49 pm by

I’m the same as - I get an error when I try to access the free gift page

January 5, 2024, 7:46 pm by

Thank you for working so hard for Subeta. It may be frustrating at times, but I know you guys are very dedicated in making things right. Please take care of yourselves.

January 5, 2024, 7:17 pm by

Thank you for this ❤️

January 5, 2024, 7:15 pm by

thank you so much for doing this! i was one of these people effected and i was sad that i missed out on the last few days of melody.

January 5, 2024, 7:12 pm by

I was one of those people affected but you guys fixed the issue so quick and I am so thankful. The cc is an amazing gift. Thanks staff for being so awesome.

January 5, 2024, 7:05 pm by

I can't edit but scroll the comments there click that link it'll work, the other ones won't

January 5, 2024, 7:01 pm by

Thank you !!! I only missed one day I would have been fine missing it but I appreciate you guys going the extra mile like this

January 5, 2024, 7:00 pm by

It's reading as 404 error for me when I click the free gift page, but I'm glad we can login now

January 5, 2024, 6:56 pm by

Very kind! We appreciate everything y'all do to make the holidays special!

January 5, 2024, 6:56 pm by

Thank you for everything!

January 5, 2024, 6:40 pm by

Thank you so much!

January 5, 2024, 6:35 pm by

Thanks!

January 5, 2024, 6:27 pm by

Thanks! Communication could have been WAY better. A news post would be great because logged out you can still see that.

I know it's the holidays and thus not as many staff available, but it probably would have helped a lot to put some members minds at ease and lower the influx of messages staff got. Just something to consider in the future! But thanks again and I do appreciate it

January 5, 2024, 6:25 pm by

I did had trouble for a bit with logging in on my phone but luckily I never ran into the issue on my desktop.

January 5, 2024, 6:23 pm by

Thank you, Keith and staff.

January 5, 2024, 6:12 pm by

I will say I was one of the people that has not been able to log in since the 23rd and found it very frustrating that support was not helpful at all, they responded one time telling me to delete cookies and cache and that it should work never responded again. With a glitch this large they should of known what the problem was and just been honest and told us you were working on it to fix it.

January 5, 2024, 6:08 pm by

Thank you! I was really bummed on missing out on melody for the days I was locked out.

January 5, 2024, 6:04 pm by

Thank you for everything!

January 5, 2024, 6:03 pm by

Thank you so much! Logging in and fixing my password did throw me for a little loop, but I had figured it out pretty quickly. But I appreciate the gifts anyway!

January 5, 2024, 5:57 pm by

Thank you! I was really shocked when I couldn’t log in. Glad it’s fixed now!

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🔒 Authentication Fixes

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