Downtime Post-Mortem

October 30, 2020 12:58 pm

Hello everyone! Subeta.net experienced a site-wide outage that began around 2:00 AM last night. The error was identified and has now been resolved. Our database had filled up - which caused a partial database outage, impacting all parts of the site. We have now significantly increased the disk space available, and have added additional alerting for this case in the future.

Taking this into account, Morostide will be extended until November 2nd, 11:59 PM. The battle challengers will also remain available until then, giving you a little extra time to tackle them! Thank you for your patience with this unforeseen issue, and we hope you still have a fun and spooky Morostide!

October 30, 2020, 2:32 pm by

Glad it's back up, but I was pretty shocked at the Terracoon message that said programmers actually sleep :P lol

October 30, 2020, 2:24 pm by

Thank you so much for extension, y'all are too kind!~❤️

October 30, 2020, 2:09 pm by

Thank you for 16 years of hard work!

October 30, 2020, 1:55 pm by

Thanks for the extension. I was so sad to see the site was down this morning, I love doing my quests before work.

And then... the work internet was out. Go figure. What a day. 😓

October 30, 2020, 1:54 pm by

Are y'all talking bout the Wait time for the Pumpkin patch? or ToT? For ToT, If you go through the Random ToT link its only ever a 5 min wait. Which is better than going to a specific persons. That's if you didnt know.

October 30, 2020, 1:43 pm by

Just beat Rouland for the 5th time, with only 11 HP left. Phew.

October 30, 2020, 1:43 pm by

Rouland took the site down so I know he is powerful! Thank you for the extension!

October 30, 2020, 1:42 pm by

Woohoo!

October 30, 2020, 1:40 pm by

Thanks for the hard work and also for the extension staff!! <3

October 30, 2020, 1:38 pm by

Thank you staff ^_^

October 30, 2020, 1:38 pm by

This really sucked, because it was the only day I had off to work on the challengers :(

October 30, 2020, 1:34 pm by

Does running out of disk space mean something had to be deleted to make room?

October 30, 2020, 1:33 pm by

Thanks for the bathhouse info, I managed to visit this morning before the site stopped working, but I know that not everyone did.

October 30, 2020, 1:32 pm by

Regarding shorten times - I'll have a news post later for that :)

October 30, 2020, 1:31 pm by

Thank you so much for the extension! and for working so hard to get it up -hugs-

October 30, 2020, 1:29 pm by

Thank you guys for all your hard work! :D

October 30, 2020, 1:29 pm by

Thanks for the extension! You rock!

October 30, 2020, 1:26 pm by

Thank you; I'm glad the site is back!

October 30, 2020, 1:25 pm by

Thanks for the reminder. The downtime did not affect yesterday's Bathhouse visits, and you still have the rest of the day to visit for today. Anyone who wasn't able to make it today due to the error may file a ticket tomorrow to have their streak restored.

October 30, 2020, 1:25 pm by

Thank you!

October 30, 2020, 1:23 pm by

Thanks for the hard work!

October 30, 2020, 1:21 pm by

yay!! thank you for the extension <3

October 30, 2020, 1:19 pm by

Wooo! Thank you for extending <3. I needed these extra days.

October 30, 2020, 1:18 pm by

Thanks! Will that day will have the shortened times now?

October 30, 2020, 1:18 pm by

Thank you. Will the wait times still be short tomorrow on Halloween and then back to regular the next day?

October 30, 2020, 1:15 pm by

Thanks for the extension and really, we went most of Morostide without an issue so hey, I have to chalk this up in the win column. 👻

October 30, 2020, 1:14 pm by

Thank you!

October 30, 2020, 1:11 pm by

Don't forget the Bathhouse

October 30, 2020, 1:10 pm by

Glad is up. Screwed my last day of GA again, but yeah, thanks...

October 30, 2020, 1:08 pm by

Thank you for the extra time!

October 30, 2020, 1:08 pm by

Oh cool Morostide on my birthday~

Thank you guys :)

October 30, 2020, 1:08 pm by

I was hoping to get a 6 month Gold medal. Pffffffffffffffffffft I guess a 2 day extension is suffice :D

October 30, 2020, 1:06 pm by

Ok ok I trust you just too excited lol

October 30, 2020, 1:05 pm by

The quest items are still going to happen, we have things planned. :) You'll just have to see it play out!

October 30, 2020, 1:04 pm by

Thank you for the extension and your hard work! <3 Happy Morostide!

October 30, 2020, 1:04 pm by

Thank you for all your hard work! :)

October 30, 2020, 1:04 pm by

I can't believe I filled the database up with poop jokes, sorry everyone.

October 30, 2020, 1:02 pm by

Thank you for explaining what was going on both on the downtime page and in a news post afterwards!

October 30, 2020, 1:02 pm by

as always, thank you for your hard work <3

October 30, 2020, 1:02 pm by

Oh there it goes, nvm. I'm just glad it was what sounds like an easy fix. ^^

October 30, 2020, 1:01 pm by

Thanks a million for extending! I got up extra early this morning to get battling etc. done before having to leave home and after 2 clicks Subeta was gone!

October 30, 2020, 1:01 pm by

I was so panicked this morning when I thought it was something on my end, I was relieved to know that it wasn't just me. And I was expecting it to be extended to 1st November, so the extra day is a nice surprise.

October 30, 2020, 1:01 pm by

For a 2 week event, the site was down for 12 hours, and not even at the beginning of the event.

That's much better than recent years, even much better than Masquarade earlier this year. So, kudos!

(I hope we can get the makeup kits today)

October 30, 2020, 1:01 pm by

Thank you so much for the fix and the extension :) Happy Morostide!

October 30, 2020, 1:00 pm by

i called rouland a twink so he destroyed the entire site. sorry guys 😔

October 30, 2020, 1:00 pm by

Thank you for the update and the Morostide extension!

October 30, 2020, 1:00 pm by

Thank you!!

October 30, 2020, 1:00 pm by

Thanks for getting it back up. Only a few days left and still no retired items from a quest giver as promised though :( Was really looking forward to this aspect of morostide

October 30, 2020, 1:00 pm by

Thank you for working hard to bring the site back! And for the extension, how nice of you :)

It's been a great event this year! Hardly any issues really, except for this, which is pretty good considering previous years lol.

Love you staff <3

October 30, 2020, 1:00 pm by

Poppet, are we the only two users online ya think? :o

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Downtime Post-Mortem

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