Ah. Nevermind, then.
Aha, so I'm not losing my mind! Thank you! I searched for them on the Discord and Galaxia's last Discord post was in late September 2025, which surprised me. Because that's a year of silence from him on Subeta forums, while he was posting on discord. :x
I fully understand that time is a very limiting factor for everyone on staff, but iirc the community manager position was made specifically to help with the communication issues between staff & users. So I'm left scratching my head and wondering what's going on.
The short answer is that it didn't work out, and we're not going to discuss staffing decisions in detail.
The longer answer, since it ties into what I've been saying: a community manager role only works if there's someone on the other end who can actually action things. What ended up happening was a lot of "I'll ask about this!" followed by asking in Slack, followed by me being too buried to respond (or having to triage what I could respond to), followed by weeks of "sorry, still nothing!" That's not gratifying for anyone - not for the person in the role, and not for the users waiting on answers. You've all said in the past that even a "we're aware!" is better than silence, but when that was the status quo, it didn't land that way. It just felt like broken promises from someone who had no real control over the outcomes.
So let me be super direct: the only person who can make changes to the site right now is me. I am the blocker. On communication, on features, on fixes - it all runs through one person with limited hours. Me! We've brought on volunteer programmers in the last two years, given them GitHub access, ramped them up... and watched them fizzle out because the codebase is genuinely daunting. That's not a criticism of them. It's just the reality.
If the lack of communication is what eventually drives you away from Subeta, I understand. But feedback about wanting more communication isn't going to create more communication - I'm already the bottleneck, and I'm already at capacity.
What I am asking for is specific, concrete feedback: features you'd like to see prioritized, or things you'd like to take ownership of and actually drive. I'm genuinely happy to facilitate community-driven content - forum games, wardrobe challenges, events, whatever. Kumos is being built as a solid platform, but we need people building on top of it because we don't have the capacity to do everything ourselves.
And I want to end on a positive note: a lot of the slog is actually behind me now. Kumos has basically all of the bones of the Legacy site in place, and I can move features over in a day or less and get them up for testing. (Yes, that testing happens in Discord first because it's fastest for me - but as you can see from all the new threads, I'm working on bringing more of that to the forums too.) Those updates have been making it to the change log, which you can leave comments on.
I'm going to start actively replacing links in Explore on Kumos and continuing to incorporate layout feedback. Things are moving. I highly suggest using this time now to provide feedback - in the last few days I've got in major fixes that reduced the annoying GPU & CPU usage, and just pushed up a number of fixes for mobile devices.
I know folks weren't thrilled with this year's advent calendar because of the item selection - but building something that could pull items from all the way back to 2009, offer multiple choices, and run on a daily timer? A lot of our features going forward are built on exactly that kind of system. It took a long time, but a lot of that work is now complete.
Another great example: That thread that is giving 100 New Years Tokens for leaving a memory about Subeta. That took 30 minutes to make. It's an entirely new view in the forums, and it rewards currencies. I can really build things on top of that, especially if put in the hands of users who want to build together.
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I get that people are averse to change, but Kumos is built on modern coding, meaning that it's safer for everyone. No, Kumos is not perfect, but it would feel nice to have Subeta feel like a 2026 site, and work like one.
While I understand that it legit doesn't work for some people, I feel like there is a small minority who is afraid of any change in their habits. If quests are changed, it's bad, if restocking is changed, it's bad, if anything is changed, it's bad. I get it, change is not fun, but...Keith can correct me if I'm wrong, but I think parts of the legacy site were probably coded in a cave with a box of scraps.
I'm surprised that Legacy lasted that long, but I'd rather have a playable site that doesn't lag in events, and if Kumos is the way, well bring it on
I've said this before, but Keith, I would wrestle a crocodile for a real issue tracker. I won't wax rhapsodic about their benefits, because I'm sure you understand them as well as I do, but I do die a little inside every time I run into another bug on Kumos and think about writing it up and realize that maybe it's already been reported in one of the many semi-overlapping feedback threads and maybe it hasn't. (I can't imagine trying to find those reports feels much better for you.) Submitting an issue in a way that I know will remain readily accessible—to other users as well as to maintainers—is a relief even if it never gets fixed.
I can appreciate that keeping bug reports onsite, where there's more engagement, might be valuable enough that jury-rigging the forums into an ersatz tracker is better than directing users to an off-the-shelf solution, and I can see that you've split up the feedback forums to try to sieve out bugs a little bit better. But the minimum functionality for an issue tracker is to search all open issues, and the forums cannot do that, because (1) there are ten subforums called "Bugs" which cannot be distinguished from the search interface and cannot be searched simultaneously, (2) there is no way to search by thread status (barring someone manually tagging open threads), and (3) search doesn't work at all because it tries to match the query against a "message" column that doesn't exist and throws an error.
If I were dead set on using the forums as a tracker, I would probably collapse all the bugs subforums into a single category, supply an issue template (especially helpful for users who don't do this at their day job), and make aggressive use of labels to cross-classify threads by feature, type, and status. Do you want me to tag and triage all your bug reports? Or write them up on GitHub? Because I will do it.
I hear you! We've done this in the past and it just hasnt' worked out, the problem is that it still requires someone on the other end to do the project management side of things. If I fix a bug, going back and doing the follow up, making sure it's fixed and then closing the issue. I just don't have time to do it, and it becomes another link that folks fill in and then gets ignored.
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I don’t like Kumos.
But I’m going to get over myself and say that this is 100% a me problem. Why is it a me problem? Because I’m human and humans hate change and we resist it with every fibers of our beings. It’s survival, familiarity is comfort and our animal brain likes comfort. Change takes a conscious effort, and I’m gonna admit that I have been lazy and didn’t want to get my bearings back on Kumos and re-learn Subeta. I didn’t want to look for things, or get frustrated with buggy beta features, or try to adapt.
But Subeta is now a passion project and it’s held together by one passionate owner, a handful of staff doing this as a second job, volunteers mods, and most of all us, the users, the community. And if we, as a community don’t make an effort to adapt, Subeta will die with Kumos.
Change is hard and change sucks. But sometimes, change is needed. I absolutely get that Subeta needs to change. It’s nothing short of a miracle that it still runs on that old infrastructure! And I, a user who has been here for almost 20 years, have been resisting that change. So many of us have and we are the ones who will kill the site if we don’t get over ourselves and work through this together as a community.
For me, what I struggle to get over, is the death of the internet of my youth, which Subeta is probably one of the very last remains of. Coming on Subeta and seeing the buggy new site, the lack of activity on the forum, seeing least and least new pets and items and events. It hurts cause I deeply miss it. I miss the community, I miss the fun I used to have with my cult, the instant dopamine of getting a shiny new item or pet, I miss having a place to belong. And it makes me angry, which makes me want to complain about the bugs or the lack of new pets or Kumos (that shiny new thing that ISNT like the site I know and that I want to RESIST). I feel like for a lot of us, our anger and frustration are collateral to this resistance to change, and to this mourning of what used to be.
The reality is that we can either adapt and actively participate in this change to bring back what we so deeply miss, or complains and let it die. Anyone can join discord, head over to Kumos and give feedback, find bugs and post about it, make an effort to learn the new site and enjoy the new systems even if they aren’t like the old ones. Is it a short term inconvenience? Yes. Absolutely. But it’s short term inconvenience and a little bit of effort that will be rewarding in the long run.
Keith, you’re a single person. And I can’t believe you’re still here rebuilding Subeta after so many years. There’s not much I have done in my teenage years that I could imagine still carrying and working on (without compensation!) today. And never would I have thought that the kid who wrote snarky comments in the site code to mock the 4chan hackers would still be here trying to save this dinosaur of a website. And yet here we are.
I appreciate the way you communicated this past year, and on this thread. It’s so easy to complain and say ‘I want to help’ but it’s hard to actually get to work and help when we are told to do so, especially if the real way to help is not how we want to help.
I used to work for an animal shelter, the biggest in my city (a city with 2 millions people). A third of our staff were employees, and two thirds were volunteers. Even if we were the biggest shelter in the city, we had limited resources. People would always email us complaining we weren’t doing things right, or how they would run it better, or how they had the best idea, or how they wanted to volunteer. And when we told them ‘sorry we can’t take on more volunteers now/we can’t implement this program’ they would be so pissed! How dare we refused their help! How dare we didn’t want FREE HELP. The reality is that managing volunteers takes resources, resources we didn’t have. And that there’s only so much volunteers can do, some stuff just needed to be done by paid staff for boring legal reasons. We told those people they could help by doing XYZ other things, but since it wasn’t the one thing they wanted to do, they didn’t want to help anyone.
I now realize it’s the same here. The way we want to help, might not be the help that is needed now, and it might not be useful.
So , what are some concrete ways I can help with Subeta at the moment? I suspect the usual: testing features on Kumos, posting constructive feedback and bugs. But is there any other ways I can help? What’s most useful to you to get Kumos up and running?
I’m into pets. Always have been. Me and a small groups of pet people (thinking of you and the WPPrompts people) would certainly be able to help with pets. And I know my people have been posting a lot of feedbacks and ideas about pets. But is there any other concrete ways we can help right now?
I don’t like Kumos much right now, but I love Subeta. And I want to get my head out of my ass and help rebuild it. I’m sure I’ll grow to love Kumos eventually, even more if I can help build it a little.
😭 thank you!
So this is where we are: We don't have a ton of illustrative capability right now. We have insanely talented artists working on the next holiday. As our user base slowly dwindles, they end up with a few priorities. The next month's cash shop items (to keep us going), the next holiday we have coming up to keep status quo (so new items in the typical places), typical updates (millionaire center, seasonal updates, quest shops, etc) and that has left us with almost no capacity to even think of things like... a new game. Or anything new.
But I can basically do ✨ anything ✨ programming wise. If you make a mockup of what you want, I can probably make it happen on Kumos. Tell me all of the things that bother you about the themes. The pages. I really want to make it work.
I don't want to toot my own horn too loudly, but I'm a genuinely skilled programmer. I've been paid well by startups and governments alike, and honestly? It's because of all the skills I learned building Subeta from those teenage years. The communication, the deep understanding of users - I've been able to benefit off of the skills and knowledge tenfold.
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and take a look at the pet profile feedback thread, it sounds like that is a place where you'd have a ton of helpful feedback :D
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The other day, after I finished doing my daily quests here on Subeta and my usual milling about, I found myself on in the news achieves on a complete whim. I went all the way back to the first post that are achieved there and jumped about. I noticed a lot of the old staff members from back in the day aren't on Subeta anymore.
But Keith is. Subeta is his 21 year old baby and he's stuck with it for better or worse all this time and I just want to say that I truly appreciate it.
I'll make an effort to use Kumos more. I know the GRAND SHIFT will happen one day soon and when it does, I won't abandon Subeta.
Said it before and I'll say it again since you asked for the feedback... what bugs me is that Kumos looks so different to the legacy site and for no apparent reason! All the huge swathes of blank white space, no sidebar, boxes everywhere. Seriously, that's my no. 1 problem with Kumos - the layout. If it looked like legacy (or as close to it as possible) that'd be fabulous. Going off other posts it looks like I'm not alone in this either :)
I think you've got some kind of bug -- can you explain more to me? What browser are you using, are you browsing from your phone? (If so, there have been updates recently to make the sidebar work)
There is a sidebar on desktop persistent:

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<3 100%
Change is SO hard. I've gotten frustrated. but then I feel bad about it. I know I'm lucky this place is still here. So much has changed in the world (and for myself personally) over the past 10, 15, 20 years. and it's going to keep changing, that's just life. The older you get the more changes you're gonna see. (especially when it comes to technology.) I totally understand why the saying 'back in my day' is such a cliche lol but it's so true. There's a part of me that wants to keep this place the same forever lol but it's not meant to be a time capsule. It needs to be able to grow and be sustainable for both the admins and user base. I'm going to miss legacy subeta soo much. I've had 'my own' custom site forever thanks to css, my header is a sunset I took a pic of 10 years ago, my ui is creamsicle orange and light blue, my buttons are flowers I drew. But I also want the site to succeed and exist. People still love creating characters and I'm here all day for that. I want new users who never even knew Legacy to be excited about joining and playing the same way we all did when we first started. Maybe these growing pains will help us to to guide them all the better.
You can use the customCSS system on Kumos! I'm sure there is someone out there who can help you migrate that to the site, the only issue has been that I've been making changes frequently enough that things break easily.
But changing the color scheme itself is very easy, on purpose!
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Asking here because it was brought up in some previous posts, but how much does it cost to keep Subeta+Kumos running? You said that you pay for it out of pocket, but what happens to the money from our subscriptions? I know that Subeta has less than an average of 1k peeps online a day, and even a smaller portion of that contributes $$ monthly, but that should still be something. Does it go to artists with no remainder to carry forward?
Have you discovered the themes on Kumos? I'm with you on the massive amount of white space. It really hurts my eyes but I don't see well enough anymore to use the dark setting. I've been reading what Keith has been saying and I've stayed quiet chewing over what he's saying. I ended up going back to Kumos to try it one more time. It's still laggy as hell for me and I also I am not crazy about how different it looks but I discovered they added themes.
I chose arctic. Cool blues and teals and omg immidate eye relief.
- whenever you added those in, THANK YOU! It helped immensely. I am much more open to figuring it out when it's not hurting my vision lmao (and this is a small thing, but I use Masqurade here on Legacy but over on Kumos that option doesn't fit right. On the top graphic, about half way it switches to a repeting graphic and it's stretched weird.) --- I've always avoided Kumos because of the massive amount of lag, and while it's no longer like swimming through jello it is still slow for my pc. This might change on a different browser but that's an adventure for another day.
[tot=london]
Kumos is still extremely slow for me too. That's the main reason I avoid using it whenever possible.
A conversation for another thread, for sure, but I'm happy to do a small breakdown.
Our costs monthly costs are roughly:
And then sometimes things come up, like needing to buy a new piece of hardware for an artist (computer, drawing materials) or something else unexpected.
Our income comes from direct CSC purchases and subscriptions. Subscriptions are great because we can see exactly how much we can expect to come in month to month and that stays fairly stable. Direct CSC purchases fluctuates heavily and typically is driven by things like CW pawn shop opening or sales. Everything that comes in from this goes to pay for the site!
Unfortunately some months especially recently, those numbers haven't added up to what we need. It hasn't been anything huge - but it just means that I've been dipping into my own savings in order to not need to do things like further reduce our team or make folks take pay cuts.
In many cases it's been something like... last month we were really far behind in processing events because of Mysterious Melody and a lot of people jumping in and having fun. When the queue gets backed up, it means that things like the autopricer also take longer, and events take longer to go out, etc. So I spun up a new, very powerful, server for a few hours to manage the queue and get it back down to a normal number of events our regular processor could handle. We didn't budget for that and so it was just easier for me to eat the cost.
Thank you! They're also linked in the footer under theme settings!
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I'm also working on the speed 🙇♂️ now that it's running much better in browser, I can focus on some of the server-side speed improvements. Hopefully you'll notice a difference over the next few days (and if not, please keep giving the feedback!)
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Thanks, I really appreciate it! I'll keep trying, and fwiw, this post actually loaded quickly for me so it might already be improved.
Also thanks so much for explaining the financial situation; the breakdown really helps me understand better. ...I don't know why but I never thought about Subeta having to do taxes, not to mention retain lawyers and what not. I'd already canceled my current subscription so I can change to the highest tier when it's time to renew, and now I'm glad I did if every little bit helps!