Hey everyone, digging in to this today! Should have an update soon.
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All right, a little more details! It looks like the package that we use to manage the braintree subscriptions is out of date, and in a way that is breaking the page entirely.
I've sent a support request to them, and I'm going to make the page display an error in the meantime. Hopefully we get a very quick resolution!
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Yes, those that had subscriptions canceled during this snafu should be able to resubscribe now. :)
Hi guys, some of you have reported receiving double subscription charges the past few days, we're aware of the issue and this matter is being looked into. If you were charged double this month or are experiencing issues with the subscription, please file a ticket and staff will take a look. Thank you!
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A wee update:
Those who were double-billed were actually billed for last month and this month simultaneously because billing was unsuccessful for those individuals last month. That said, if you were twice-billed and your subscription benefits for this month didn't go out -- despite being billed -- please file a ticket! Some of them have glitched and need to be manually dealt with by staff. ALSO, if you have reason to believe you may have two active subscriptions, please file a ticket.
Best to submit a ticket so we can double-check everything for you.
Repeating my previous post (y'all need to file tickets!) --