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Oct 10, 2022 3 years ago Official
Star Captain
Galaxia
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SailorButtress

Well, boo, the restarts aren't working. Keith's going to roll his sleeves up and dig back in at around 6pm-ish Subeta time. Thank you, everyone, for testing and contributing data, we'll get this sorted!

- - -
Signature art: Original pencilwork by , digital lineart and coloring by

Oct 10, 2022 3 years ago
That_One_Elf
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Malice

Mhm still broken avatars even after cleaning out my cache and re doing my HA

Oct 10, 2022 3 years ago
Diana
is THE item hunter!
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Tian Shi

Just cleared cache and re-saved HA. Hoping I'm wrong but I think it's still broken.

Edit: And suddenly my HA is showing so I'm thinking my cache hadn't finished clearing?

Come chit chat with Di and Kat! Be sure and join our forum group for pings: DiKat
[b]

Oct 10, 2022 3 years ago
Loki
is a demon
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Anzu

Thanks for all the updates!

Also cleared cache/updated with no luck fixing the broken avatar.

[Center] [/center]

Oct 10, 2022 3 years ago
Taarna
is made of stardust
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Kamisama

Everyone has returned! Awesome job, Keith!

Oct 10, 2022 3 years ago
Star Captain
Galaxia
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SailorButtress

Woot! Was coming here to check.

Looks like yours are back as well!

- - -
Signature art: Original pencilwork by , digital lineart and coloring by

Oct 10, 2022 3 years ago
Saturnine
wants to believe
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Fearleading

I can see people again! Thank you both!

S-F
[flower=saturnine][tot=Saturnine]

Oct 11, 2022 3 years ago Official
Star Captain
Galaxia
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SailorButtress

In terms of what was going on, there were issues with the servers' local cache directories filling up, so we disabled that while investigating. Because of that, it was making a request for every image on the avatar (separate piece of clothing) and Amazon started rate limiting the requests thinking they were fraudulent. Restarting the servers wasn't helping because Keith needed to go into an account setting and confirm that Subeta hadn't been hacked by a botnet or anything. However, it should be fixed now!

We're going to keep looking at why those cache directories keep filling up, too, but for now things should be good with Morostide (my personal favorite season) just around the corner. :D

- - -
Signature art: Original pencilwork by , digital lineart and coloring by

Oct 11, 2022 3 years ago
Oh My Shinwa, we thought
NoLongerHuman
was dead
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Bad Moon Rising

posting just to see if my avatar is showing. also i'm so glad the staff found the issues and resolved them, specially with Morostide around. you are great, thanks for keeping us informed! <3

  [sup]forum image by [/sup]

Oct 11, 2022 3 years ago
That_One_Elf
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Malice

Looks like things are working again. I hope things run smoothly for Morostide <3

Oct 11, 2022 3 years ago
Rogue
needs to get lost
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Thanks for the explanation!

✦✦ ✦✦

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Oct 11, 2022 3 years ago
Fairy Catcher
Tiobe
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yaaaaay, seems to be working again! Keith n staff, yer mai heroes! thanking ya <3

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