Forum Loading Issues
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Jul 27, 2021
4 years ago
Official
Reya
has ALL of the beanbags!
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Post-Authentication Update Issues
[/box] A new authentication system was added on 7/6/21 (see explanation of what and why here: Authentication). Since then, users have reported various issues they have encountered that appear to be related.This thread will be for reporting related issues and provide updates whenever possible.
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Reminder: Please follow Community Guidelines when posting.
We understand these issues can be extremely frustrating to encounter. However, this is not a thread for venting frustrations.
This topic is for reporting problems so we can get them fixed. Thank you!
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Updates
[/box]Quote by Bug in the news on: 09/7/21 1:59 pm
Hi everyone! I wanted to give an update on the authentication issues with New Subeta, since those who have this problem may be unable to view the forums.</p>
<p>Keith has been actively debugging this and has already resolved several parts of the problem. Right now, the issue appears to be that some users get automatically logged out of New Subeta too frequently, possibly hourly. This is happening even though the cookie is set to expire after weeks. Keith is actively working on this issue. He&;s using information collected from reports (thank you!), and he has also reached out to teams at ISPs we&;ve had trouble with to see if that helps us out.</p>
<p>Workaround & Other Useful Info</p>
<p>If you are experiencing any of the following issues:</p>
<ul>
<li>Forum threads not loading</li>
<li>Pages on "new.subeta.net" don&;t work/load correctly (including wardrobe, custom wearables, cosmetics, and monthly subscriptions page)</li>
</ul>
<p>Please try going to <a href="https://new.subeta.net/">https://new.subeta.net/</a> and logging in, and then reload the page you were trying to use. 99% of the time the page will load correctly after you do this. Please note that the username is case sensitive on the login form. Other than that, you should use the same credentials you use on Subeta.net.</p>
<p>If you need more help but cannot access the forums, please use the Ticket Center to let us know. This is the fastest and most certain way to get assistance from staff. You can also use tickets to share more information about the problem.</p>
<p>Finally, you can view Admin Post Highlights (and all admin posts) on those pages even if you can&;t load the forums. There is also a link on the news sidebar, "Staff Forum Posts" under "Check Out" section, for your convenience.</p>
<p>Having a shared authentication system across two domains is... very tricky. Thank you so much for sticking with us as we figure this out.
<p>Keith has been actively debugging this and has already resolved several parts of the problem. Right now, the issue appears to be that some users get automatically logged out of New Subeta too frequently, possibly hourly. This is happening even though the cookie is set to expire after weeks. Keith is actively working on this issue. He&;s using information collected from reports (thank you!), and he has also reached out to teams at ISPs we&;ve had trouble with to see if that helps us out.</p>
<p>Workaround & Other Useful Info</p>
<p>If you are experiencing any of the following issues:</p>
<ul>
<li>Forum threads not loading</li>
<li>Pages on "new.subeta.net" don&;t work/load correctly (including wardrobe, custom wearables, cosmetics, and monthly subscriptions page)</li>
</ul>
<p>Please try going to <a href="https://new.subeta.net/">https://new.subeta.net/</a> and logging in, and then reload the page you were trying to use. 99% of the time the page will load correctly after you do this. Please note that the username is case sensitive on the login form. Other than that, you should use the same credentials you use on Subeta.net.</p>
<p>If you need more help but cannot access the forums, please use the Ticket Center to let us know. This is the fastest and most certain way to get assistance from staff. You can also use tickets to share more information about the problem.</p>
<p>Finally, you can view Admin Post Highlights (and all admin posts) on those pages even if you can&;t load the forums. There is also a link on the news sidebar, "Staff Forum Posts" under "Check Out" section, for your convenience.</p>
<p>Having a shared authentication system across two domains is... very tricky. Thank you so much for sticking with us as we figure this out.
Quote by Keith on: 08/27/21 at 12:52pm
An update on the login problem is -- browsers are really hard :( I&;m working to resolve it, and the UAs have been helpfully collecting information from the people affecting. It comes down to security, and the method we were using for logging in across the site before was about as secure as leaving the wolf in the chicken coop.</p>
<p>The new method uses actual secure functionality, and for some reason, is logging out folks on the new site ~hourly, even though the cookie is set to expire in weeks.</p>
<p>I&;ve also reached out to teams at the ISPs we&;ve been having trouble with to see if that helps us out here :(
Quote by Keith @ 07/14/21 at 6:09pm
Just checking in to say that I see all of the feedback / issues, and am working through them today. Most importantly is the one requiring you to log in multiple times (on both sites!).</p>
<p>Once it is resolved that logging in on new.subeta.net keeps you logged in that should fix all of the cascading from there issues like the forums not loading. The reason they don&;t load is you&;re making a request to the new API, and it&;s saying "sorry you aren&;t logged in" even if you are on subeta.net.</p>
<p>I didn&;t expect this overhaul to go off without a hitch, but this is more issues than I was hoping for. I should have an update soon!
<p>Once it is resolved that logging in on new.subeta.net keeps you logged in that should fix all of the cascading from there issues like the forums not loading. The reason they don&;t load is you&;re making a request to the new API, and it&;s saying "sorry you aren&;t logged in" even if you are on subeta.net.</p>
<p>I didn&;t expect this overhaul to go off without a hitch, but this is more issues than I was hoping for. I should have an update soon!
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Before Reporting
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If you are receiving a (502, 504, 524, etc) error code, please make a report on the existing thread: Timeouts, Error Codes (5xx), Lag | Report Your Issues Here!
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Try logging out of Subeta, then back in on this URL: https://new.subeta.net/login?
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Most of the errors reported have been exclusive to Goggle Chrome - until the issues are cleared up, you can try another browser.
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You may be referred to another thread/asked to create one even if the issue seems related, for organization/tracking purposes.
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Making a Report
[/box] Please make sure you include the following information in your report:- What browser you are experiencing the issue on (Chrome, Firefox, etc.)
- How frequently does it occur (every day, once a week, etc.)
- How long as it been on-going (first time experienced was today, it's been happening for a week, etc.).
- As much specific information as possible (i.e. the time it made you relog, etc)
- What you were doing when it happened/prompted it
Feel free to post updates so we know if it is still an ongoing issue!
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Reported Issues
[/box] Forum Loading Issues - Users have reported the need to log out/in every few hours/each day in order to view the forums. Primarily reported for Chrome. New.Subeta - Login Issue - Logging into the wardrobe on Firefox throws an error: "Login Problem Invalid login credentials, try again?" Cannot change Forum Signature Can&;t Edit Pet Friend Blurb Can&;t Access New Subeta on Chrome BetaUsability issues with 7/6 wardrobe update - WARDROBE related items
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