Timeouts, Error Codes (5xx), Lag | Report Your Issues Here!
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General Lag, 5xx Errors and Timeouts Thread
Please read the following information about reporting general lag and errors.[box=#ffdddd]
Before making a report, please check the last few pages of this topic as well as admin posts to see if there has already been a staff response to the issue. Please also check the Known Issues spoiler below to see if your issue has already been reported, and if so, what additional information we may be seeking at this time. Please read the guidelines in this post before writing your report. Thank you!
Known Issues
This is a list of known issues that have been occurring persistently to multiple users.
Advertising Forum
Description: Users sometimes experience a 502 or 504 error when trying to load the Advertising forum specifically. This usually goes away after a couple of refreshes.
Info to include in your report: There is no need to report this error at this time.
50x Error when Quickstocking Many Items Description: Users experience page lag and timeout when quickstocking a lot of items at once. Info to include in your report: How many items were you quickstocking, and where were they being quickstocked to?
User Dashboard not Loading Description: Users cannot load the User Dashboard. Sometimes goes away with a refresh. Info to include in your report: There is no need to report this error at this time.
Reporting an Timeout / Error code / Cloudflare Error
Please include the following information:- The error code (502, 504, 524, etc) if there is one
- What page(s) you got the error on - If you only encountered the error on one page, please include the exact URL if you have it.
- Approximate time you first encountered the error
- How long the error lasted. (for instance, were you stuck on the 504 for the next half hour, or you wait 5 seconds, refresh, and it was back to normal?)
For example: "I got a 504 error on the page turning in the items for Pete's quests at 5:03 PM subeta time. The error went away after a single refresh."
Generally if you only get the error once, and it goes away after a single refresh, it does not need to be reported. If you get the error on the same page more than once, please report it.
Reporting general site lagginess
Please include the following information:- What page(s) or sections of the site you experience lag on
- Approximate severity of the lag (for instance, how long do pages hang for - 5 seconds? a whole minute? etc)
- Approximate time the lag started
There is no need to ping programmers - they will regularly check this thread.
Dexter by ❤
We just did some SIGNIFICANT updates to address the lag! The website should be way faster now! <3
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The issues with the friends pages is being looked into.
Just a quick update here- The issue with the friends pages is now fixed. Thank you for your reports!
🐝 ☕ bug (he/him) | your friendly neighborhood code wrangler. stay in the loop! join and check out the latest admin post highlights
I am not sure this is related but could you check and make sure that you are logged on new.subeta.net?
Dexter by ❤
I can try and clear your profile if you have the coding saved?
Thank you for pointing that out!
Dexter by ❤
I might have to get a programmer to clear the rest so let me see what I can figure out!
Dexter by ❤
https://subeta.net/preferences.php?act=profile I know you went here and cleared the box but did you try the "reset profile" link?
Dexter by ❤
They are still working on the search subeta page. However this is not a lag or timeout issue. Feel free to make a separate board for this issue but it is on the programmers' radar.
[edit] If you do make a board please remember to give as much information as possible. Like what name you were trying to search, what operating system and browser you are using, etc.
Dexter by ❤
Just wanted to let you know that this is due to a CW glitch and they are working on it. See board below!
Dexter by ❤
What do you mean it is not redirecting correctly?
If your pet is still stuck and this page does not get your pet un-stuck, then you can file a ticket and a US can assist.
Dexter by ❤
I just wanted to let you guys know that we are currently looking into this!
Dexter by ❤
The programmers are keeping an eye on this board and on the site even if they are not posting. Sorry you were having issues!
Dexter by ❤
Keith is taking a look at the errors and lag!
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That's my fault, edited the tag. ^_^;; Thank you for being proactive, though, just in case!
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If you're still having trouble changing your avatar border and getting the 500 error, please change your password and log in again on Kumos - that should fix this!
You can change your avatar border here: Cosmetics page.
I let Keith know there's an issue with lag and timeout errors. Hopefully he'll be able to take a look soon.
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Current Avatar Theme: Ryomen Sukuna :D
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I hope you know by this point that it isn't as simple as "fixing the connection".
In this case, a database backup was frozen which caused the database to queue all of the requests until it ran out of requests it could queue, which brought down legacy and Kumos.
It takes about thirty minutes to recover from something like that (what is happening now) and you'll see that most of my updates today on the news page are around trying to make the site (Kumos, in this situation) faster and asking for feedback. I'm working on this problem.
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Thanks for the report folks!
More details here, but we've been having a database issue that has been struggling all day, but it's starting to clear up.
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