- Auto pricer wont work
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Hey everyone!
Something we anticipated but didn't put enough early work into was all of the excitement around pet names brought back some older users, and the combination of that and our new subscriptions (meaning a lot more gold accounts, meaning a lot more autopricing) meant that our autopricing queue got WAY behind overnight.
It's currently working through the queue items (there were over 4,000 this morning, which are events and shops needing queued) and you should have your shops priced.
We also added additional processing power to the queue workers, so this shouldn't happen again :D
💖 ✨ 🤗
The autopricer progress bar is stuck at 0 complete again tonight.
It looks like this is the same thing that happened last time (a few days ago?) because it's pretty clear that events aren't working either.
Autopricer is stuck for me too
[tp=viciousdelicious420]
[egg=viciousdelicious420]
The queue worker seems to be down - it looks like it went down about 2 hours (?) ago. Unfortunately I'm not able to solve this problem. will look into this when he's next online! Yes, autopricer and sidebar events both use this system so they are both affected by this issue.
(I am running the worker manually right now, so some of the backlog will be processed, but I won't be able to do this all night.)
🐝 ☕ bug (he/him) | your friendly neighborhood code wrangler. stay in the loop! join and check out the latest admin post highlights
Three shops said they were complete, but say 0/0 autoprice complete. One shop completed the process with no problem. Not sure if you can see these images tho....lol
It's doing the thing again. (Or not doing the thing again?) However you want to slice it, site events are not alerting again, so I'm guessing autopricer will be a problem too.
Not that I want you to have to push them through manually again, but thank you for doing that last night! :)
Interesting - I'm working through them again now. Taking a closer look at what's causing it to get stuck repeatedly.
🐝 ☕ bug (he/him) | your friendly neighborhood code wrangler. stay in the loop! join and check out the latest admin post highlights
Thank you!
I am getting “t looks like you already autopriced, but it did not finish processing, click here to continue.“ but when I click the page is blank.
Oh dear, that's an older link we never updated. I'll see about making that more accurate.
Your autopricer is still working, and you will get a sidebar event when it is finished. There is a bit of a backlog right now it is working through.
🐝 ☕ bug (he/him) | your friendly neighborhood code wrangler. stay in the loop! join and check out the latest admin post highlights
Hey everyone, a quick little post-mortem and info on this issue. and I managed to figure out what the problem was with the worker. The issue was that one of our servers had an outdated configuration value. We had made some configuration changes this week and overlooked updating it in that one spot. This has now been resolved.
Some more info for you:
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We've moved sidebar events to a separate queue from autopricer, so that an error within the autopricer queue no longer creates a large backlog of sidebar events.
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We've added some extra error handling to the autopricer code so that it can recover more gracefully from more kinds of errors, instead of crashing.
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The autopricer page has a few display errors; most notably the numbers it shows on the progress bar will be inaccurate if you are autopricing multiple shops at once. It may also be inaccurate if you navigate away from the page and navigate back. This is just a display error, so it is not accurately showing the number that was actually autopriced or in the queue. It is unfortunately not an easy fix but it is on our radar, and in the meantime I just wanted to say something so everyone is aware.
Thank you to everyone who helped out by reporting these issues here and in our Discord :)
🐝 ☕ bug (he/him) | your friendly neighborhood code wrangler. stay in the loop! join and check out the latest admin post highlights
I didnt notice any problems, but I appreciate as always the time and care you take with all our situations.
I didn't have any issues either but I know how frustrating it is when these things happen. Thanks for fixing it and letting everyone know.
Bless you both for this! Several autopricer glitches requiring tickets had to be filed by me. Staff have been great at resetting it and refunding the occasional csc second attempts (which of course, also failed), but I'm glad the error is completely fixed now!
* Gives her pets stories
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Thank you for the update. I didn't have any problems auto-pricing yesterday morning. But, this info is good to know if I see any of these issues today.
