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Nov 17, 2018 7 years ago Official
Keith
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Eradication

Nope, that comes from me trying to restore the lost smails :(

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Nov 17, 2018 7 years ago Official
Keith
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Eradication

Quote by Lypsyl
Thanks for the update</p>
<p> I don&;t really understand what your doing, but have noticed something and I&;m wondering if its related.</p>
<p>In the past when there were errors - when buying, or getting game/quest rewards etc. - we&;d still get the items involved in spite of the errors. Now, however, I&;m not getting the items when there&;s an error. Additionally I&;m getting screwed over because its still taking my sP, or quest items and so forth and not giving me a reward.</p>
<p>For example, I was buying scratchcards today. It gave me an error and I didn&;t get my scratchcard. It took my 1,000 sP AND gave me the 5 minute block on buying another. Now, I really don&;t care about the sP - but that 5 minutes, well I&;d kill to get that back! If this happens only once, its no big deal, but if it happens regularly through the day and I&;m also delayed in buying because of 504s, then it does really start to add up.

Yup - this comes from the 5 year old give_item code I mentioned. The technical explanation is that we have an auto increment on that table, which increases +1 for each item put in user inventories (that's where the id=23849723489723947 comes from when you click on an item in your inventory). Previously this code was creating a blank number that MySQL would interpret and add the number itself. The proper way to do it is to not send that at all.

You were likely added into the group that used the proxy, and because the proxy didn't accept that code (the blank number) it would error, not giving you the item. The function has been rewritten to adhere to 2018 standards now, so that error won't happen to you again even if you get put back in the pool for the proxy.

I understand the frustration and the losing sP, and advice making a ticket for it :( But it won't happen again!

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Nov 18, 2018 7 years ago Official
Keith
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Pushing a fix for this now, but they will still get the item even with the error!

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Nov 18, 2018 7 years ago Official
Keith
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Eradication

Pushing fixes now for the SQL errors posted so far.

Also if you had items disappear moving them to your wardrobe or your vault, you should make a ticket and a UA can help you!

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