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Aug 30, 2018 7 years ago
Frankenstein
kicks butts
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Felix

Soooo while doing quests, I kept getting this error while trying to buy an item: "Your most recent purchase failed. An unknown error occurred."

Since it kept telling me the purchase failed, I would try to buy another and still get the same error... turns out the purchase did actually go through, and I ended up with 5 copies and now have 4 just sitting in my inventory after completing the quest.

This has only happened on one item I've tried to buy so far (out of several since I've been through about 30 quests at this point) and happened while trying to purchase from a user shop.

art by mei

Aug 31, 2018 7 years ago
elka
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juxed

@ bug i don't know if this is related to the new server and things Keith did so i am pinging you here instead since i didnt know if we should discuss it here or in your original thread

same thing is happening to me "Your most recent purchase failed. An unknown error occurred." in red

a few things about this: it seems to be related to "unconverted" shops, people that havent logged in a while and didnt migrate back when shops changed i know this because (and that has always been like that, i dont know if its supposed to but its something i meant to ask you as well) when you click on those shops, it brings you to your OWN shop pages not sure this behavior makes sens (maybe add a page that says "this store needs to be converted" so its less confusing to newbies and/or people that didnt figure this out on their own yet) but anyways thats how i know

also, i think (but not 100% sure) that we still get the item despite the warning/error (dont know if money is being decucted, etc, need more testing)

EDIT

apparently this is all related to: https://subeta.net/forums.php/read/887668/Unintentionally-buying-items-twice as well so we can all merge this info sorry the title was misleading

EDIT 2

ok i can confirm that no matter the red box alert, we DO buy the item anyways, we get the item and the money is deducted (which might cause that other person to think they get items more than once, its most likely because they keep hitting the button thinking its not working? TBD)

try with item Mutant Puffy Hat, see the first store up there, Super Stash Brothers, that is an "unconverted" one

Sep 1, 2018 7 years ago Official
Bug
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Segfault

Quote by elka
a few things about this: it seems to be related to "unconverted" shops, people that havent logged in a while and didnt migrate back when shops changed
i know this because (and that has always been like that, i dont know if its supposed to but its something i meant to ask you as well)
when you click on those shops, it brings you to your OWN shop pages
not sure this behavior makes sens (maybe add a page that says "this store needs to be converted" so its less confusing to newbies and/or people that didnt figure this out on their own yet) but anyways thats how i know

This makes a lot of sense. I'm going to look into fixing this with my batch of PHP fixes tonight.

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Sep 1, 2018 7 years ago
elka
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juxed

oh yay i am so glad my smol findings made sens and might even help!! will wait feedback, if there is anything else i could do lmk!! n_n

Sep 1, 2018 7 years ago Official
Bug
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Segfault

Just deployed hopefully a fix to this, please let me know if you still encounter this problem!

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Sep 1, 2018 7 years ago
Frankenstein
kicks butts
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Felix

i tried buying the from Super Stash Brothers as pointed out, and i'm still getting the error );

art by mei

Sep 1, 2018 7 years ago
elka
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juxed

@ bug as of right now, it is still happening, yes (dont know if cache takes longer than 10 mins?)

made a short iPhone screen-catch video of boths behaviors here, for you:

https://imgur.com/a/wwQVTcj

Sep 1, 2018 7 years ago Official
Bug
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Segfault

I think it just didn't finish deploying yet. I just tried to buy that from Super Stash Brothers and it worked. So I think we are good now and I just prematurely posted here :)

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Sep 1, 2018 7 years ago
elka
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juxed

Quote by Bug
</p>
<p>I think it just didn&;t finish deploying yet. I just tried to buy that from Super Stash Brothers and it worked. So I think we are good now and I just prematurely posted here :)

on my end i still get the error, tried just now on both iPhone and PC ;A; it hates uuuussssss

Sep 1, 2018 7 years ago Official
Bug
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Segfault

It looks like it's not quite done updating for everyone yet. It might be a bit slow right now, let's check back in 20 minutes?

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Sep 1, 2018 7 years ago
elka
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juxed

@ Bug the bros shop is empty of the hats now, so i tried with the next one and it is still happening, so it wasnt pertaining just to them but yep if i dont faint until then i will retry and repost, otherwise i shall update in about 6 hours when i wake XD

EDIT

Quote by Bug
It looks like it&;s not quite done updating for everyone yet. It might be a bit slow right now, let&;s check back in 20 minutes?

sad to annouce that close to 45 minutes later still:

Shop Search results for Mutant Puffy Hat

Your most recent purchase failed. An unknown error occurred.

Shop .Purple.

Sep 1, 2018 7 years ago Official
Bug
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Segfault

Okay, thank you. Something is definitely wrong with the deployment. I'll try and get ahold of Keith this weekend to ask about this. I'll let you guys know what happens.

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Sep 1, 2018 7 years ago
elka
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juxed

ok thanks for the headsup! i will go sleep for the lil time i have left meanwhile heehee see you around then!

Sep 11, 2018 7 years ago Official
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Segfault

Checking in on this. I think it's fixed - have you run into this lately?

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Sep 11, 2018 7 years ago
elka
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juxed

oh yes yes, seems fine now, did not see the red box again! the behavior where old unconverted stores bring you your own stores page is still there and i do hope one day it is replaced with something more suiting/obvious but the major issue seems 100% gone, thanks so so much!!

Sep 11, 2018 7 years ago Official
Bug
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Segfault

That's always been that way. Legacy shops show up in shop search for economic reasons iirc, but you cannot actually visit a legacy shop. They no longer have their own public pages like new shops do.

I'll look into making it say an actual error or something, but I'm gonna tentatively lock this in the meantime since it seems the bug report itself has been resolved :)

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