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Mar 26, 2018 8 years ago
Frost
is frosty
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I was stalking an account for a petname. It was set to clear tomorrow, on the 27th of March.

I triple checked when I made the memo for myself, so I know it was definitely supposed to clear on the 27th, but it cleared today. :/

Mar 26, 2018 8 years ago
Frankenstein
kicks butts
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Felix

yeah, an account I was watching that was set to clear tomorrow cleared today also (maybe its the same one? who knows but this issue is so frustrating lmao)

art by mei

Mar 29, 2018 8 years ago
Frost
is frosty
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I remember you've been working on this previously and you instructed people to ping you if it happens again. I know you're probably busy with Masq stuff and the Thursday run, but I don't know if you saw the topic, so eh. ._.

Mar 29, 2018 8 years ago
Bug
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Segfault

No worries, but I do see every topic here. You're right though that I've been unable to look at it lately unfortunately. It will be investigated when I get a chance.

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Jun 12, 2018 7 years ago Official
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Destiny
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Dexter

Was this resolved?

Dexter by

Jun 12, 2018 7 years ago
Frost
is frosty
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No, it wasn't. :c At least I have no information on it being resolved, and Bug has most likely gotten swamped with other work.

Jun 12, 2018 7 years ago Official
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Dexter

Ok I will make sure to get a reminder! Thanks for letting me know!

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Sep 14, 2018 7 years ago
Yer a wizard
PointyBubbles
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Apparently, this is still happening. I've been waiting for a name that was on a frozen account for months and months, it was to clear today at 3pm, I just got on a bit ago and went to check on the name and there is a new pet, new owner, all that jazz. I'm incredibly frustrated as this name is what I'm naming my daughter who is due soon. Extremely misleading when you're given a set time and that's not how it works.

Sep 20, 2018 7 years ago Official
Bug
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Segfault

Quote by Frost
and Bug has most likely gotten swamped with other work.
I'm afraid this has been the case... And I recall that this issue is really tricky to solve.

I fully intend to find a proper solution, but in the meantime, what if I added a sentence the the clearing message that explains it might be off by one day? Like just adding the sentence "Due to an unresolved glitch, it may clear one day early or late." (I'm open to suggestions on wording it)

That way at least it isn't misleading. I totally get how frustrating it is to miss a name when there was no way to know it might glitch. So at least this would give everybody a fair heads up.

- pinging you since you reported this recently

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Sep 20, 2018 7 years ago
Kestrel
has a massive family
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Thanks for the ping! Like you asked, here is my post from the board I made:

Quote

In the case of inactive accounts, this error doesn&;t just seem to impact one account, but every account clearing that day.</p>
<p>Yesterday the following user IDs were supposed to go inactive:
376434
386105
541802
677708</p>
<p>but none of them did until today.</p>
<p>On the 9th it was these IDs, which cleared on the 10th:</p>
<p>62039
173957</p>
<p>

So basically, some frozen accounts are clearing a day early and regular inactive accounts are sometimes clearing a day late.

I agree that it might be good to change the message for now, just so people have fair warning.

Sep 21, 2018 7 years ago
Frost
is frosty
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No worries! I know you're up to your eyeballs in work, so I'm hesitant to ping you several times to a problem thread you're already aware of. :'| I also know that you've tried to wrangle this issue before and I appreciate you looking into it again.

I'd be fine with a little heads-up like that profile message warning you mentioned. That would make it a lot more fair and people wouldn't be caught off guard.

Sep 25, 2018 7 years ago Official
Bug
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Segfault

Okay, I've added a profile message for now. It will start showing up in a few minutes (I just deployed)

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