Hi ! Is this still happening? If so, what browser are you using?
Does it happen every time you try to carve a pumpkin, or just occasionally?
Glad to hear! I'll lock this up, but let me know if it happens again. :)
Also, as tip, we usually don't recommend using I.E. if possible, since a lot of the site won't be compatible. So you might consider trying out another browser, so as Chrome if you can.