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Mar 24, 2017 9 years ago
kytten
is a survivor
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Cele.Stial

Not really a whole lot i can add here, other than thank you for working on it and (at the very least attempting to) keeping everyone as informed as possible. Hopefully things get better. :)

So Im picking up the pieces
Now where to begin
The hardest part of ending
Is starting again

Mar 25, 2017 9 years ago
Snowflake
is magical
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is it possible to remove that error u get when you wait to long to dance with someone? i remember not having this problem during the zombie event and thought it would have been applied to this event as well. i end up dancing with one user multiple times because i don't know if i got them or not. :(

seeking: Wishlist

Mar 25, 2017 9 years ago
arixen
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php/cron problems on top of a big event, so glad to know that , and the rest of the A team (all of Subeta staff) are working on the issues. And and have been doing a great job of keeping us informed. I have seen their posts in multiple threads, and, of course, there was the news as well. Thanks to all of you.

Just a note for those worried about dancing errors. I am finding that clicking a link (like ) rather than the button on the HA's works better for me because then I can put it in a new tab and conveniently refresh if need be. So, at least until things stabilize you might want to consider adding that either to your posts or your signature. Makes it much easier to find out if I have properly invited someone as well as my current wait time.

Hope that is useful.

Wishing everyone a very Happy Masquerade.

Mar 25, 2017 9 years ago
Karen
is hollow inside
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He-man_769

I was on when the site kept erroring out with 504s earlier and sent out a bunch of invites that people either didn't get, or accepted and I got no notification or trinkets for them. That's awesome.

Mar 25, 2017 9 years ago
Morticia
is a tomb raider
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Blauwoogje

Right now (11:47 Amsterdam) things are working great.

I can accept the dances. I can invite dances. No lag what's however, eventhough I am now on a slower computer then yesterday evening my time. Thus I'm wondering when it's evening at my part of the globe, if the problems happen again. I keep in mind that the site can be a bit slower since many many MANY people will be on because of the dances. No problems with a bit slower. But there is a difference between a bit slower and loading error :D

Long time member so I know Subeta staff will do their best to solve the problem as fast as possible.

Mar 25, 2017 9 years ago
Templar
is unlucky
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Hellboy

Welp, I can`t ask or accept dances anymore. The subeta.net page isn’t working

subeta.net is currently unable to handle this request. HTTP ERROR 500

I get this error, but ONLY on pages regarding dancing.

Mar 26, 2017 9 years ago
Junior Archaeologist
Bison
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Yellowstone

I'm so disappointed with Masq this year I've pretty much already given up. Dance links expire too fast, the forums aren't working (posts/usernames keep disappearing), lag, errors... its just not worth it. Its not fun.

Wasn't there a link to dance with a random friend last year? Or was that from a different holiday? Either way, I really wish we had that. It would be a lot easier to manage.

previously shortaxel

Mar 26, 2017 9 years ago Official
Amber
is bitter
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Taco

Usernames aren't supposed to pop up on the forums or when you first dance with a person. It's a masquerade.

We've had random links for trick or treating, I don't know if we had a random dancer. I can look into that though! I'm working on the lag. I've spun up extra servers in the past few hours because of the free shop and I've been making sure everything is synced so no one gets the 'not wearing a mask' error again (when spinning up the new servers, they're a few pulls behind of recent changes we've made).

Mar 26, 2017 9 years ago
Evy
will survive
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Winnie

Quote by Amber
I&;ve spun up extra servers in the past few hours because of the free shop.
Unpopular opinion maybe, but was this the right time to get the free shop up and running? There's enough stress on the servers with the event alone, isn't the free shop just putting on more stress? I'd rather have the shop closed and the event itself running fine. Unless one has nothing to do with the other, I don't have the slightest clue on how these things work. :P

I've had massive lag and errors in the last few hours, but everything seems to have settled and running fine for now. touches (el)wood

Mar 26, 2017 9 years ago
PUNK
is hollow inside
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Equinox

- that's exactly what I thought when I logged on this morning. The free shop always seems to make the site lag more than usual. I guess we'll have to wait and see but yea..seems a strange decision to me.

Still, at the moment I can dance, so I guess that's something xD

Mar 26, 2017 9 years ago
Isabel
is a Time Lord
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Has anyone seen Boudewijn lately?

[tot=Isabel]

Mar 26, 2017 9 years ago
Evy
will survive
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Winnie

Not yet this year, no. But if I recall correctly, last year I only had him once or twice on the last few days of the event, even though I danced a lot, so the event isn't all that common.

Mar 26, 2017 9 years ago
Isabel
is a Time Lord
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Thanks! I got him twice during the first day and I haven't seen him since, so I was wondering if it was a bug or just bad luck.

[tot=Isabel]

Mar 26, 2017 9 years ago
Eivor
has a dragon
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MacLachlan

I normally adore the staff here because chill people, but... was the free shop really absolutely necessary with all the errors still ongoing? I know it's a work in progress but yikes, the lag.

[size=6pt][sub][ he/they | aroace/nb ][/sub]

Mar 26, 2017 9 years ago
Nami
is a hoot!
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Don

I am missing many of my dances because the take FOREVER to load and then I get a damn error in the end and I don't know which dance I accepted and which one I missed. This is horrible.

Mar 26, 2017 9 years ago Official
Amber
is bitter
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Taco

The severs were handing them fine last night when I put up enough. This is the first time I spun them up before (Keith showed me how manually), so I didn’t put quite enough. That’s why there were some isseus. Over night the scaled back down too because less people were online.

And to be honest, the free shop code wasn’t helping things originally. I had to edit how the shop stocks because it was putting in thousands of items by like the third restock. I’m surprised more people didn’t complain from the lag of it on the actual page during Luminaire, either! I’ve fixed this to where it deletes the previous items after every restock (so it never gets a thousands items just chilling’ in there), so the page should freeze up for people anymore. :)

Mar 26, 2017 9 years ago
placebo
has x-ray vision
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dimitri.

Quote by Nami
I am missing many of my dances because the take FOREVER to load and then I get a damn error in the end
and I don&;t know which dance I accepted and which one I missed. This is horrible.
Basically this. yesterday things were fine. today, when i ask for a dance, the page suddenly slows down to near death experience.

I'll share the 'unpopular idea' of the free shop slowing things down, and preferred it to be open AFTER Masq, rather than during it. :/ in any case, i appreciate and thank the staff for the nice free shinnies from there.

[i'm butt-hurt because i's expect the staff to already know this would happen during any subeta event, and having the extra servers already spinning before the event started.. and i honestly barely remember a Masq being as buggy as this one. ]

I really have to update my blog ObscureJourney and my review site BeingObscure. French speakers can read my reviews here.

Mar 26, 2017 9 years ago Official
Amber
is bitter
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Taco

The problem is, the issues/etc is not because of the holiday. At all. There is something wrong with our alert system (which is why people were getting 504s on various things) like we're having issues on the backend accepting CWs, items, etc. We're doing what we can to figure out what is going on (which is why you guys might've noticed the DDoS protection thing go up yesterday).

Also like I said, servers scale down when fewer users are on because they work on balancing the load and if there are only like 400 users on of activity it's silly to have 10 servers running. I, unfortunately, wasn't on earlier to spin up more this morning, but I'm working on it now while Grace tries to figure out the other issues!

Mar 26, 2017 9 years ago
Evy
will survive
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Winnie

And then the site crashed, lol. I had a couple of minutes of white pages, with only "SQL Error connection" on them.

But I appreciate the honesty! At least this way you found something else to reduce the lag, so that's good!

Mar 26, 2017 9 years ago
placebo
has x-ray vision
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dimitri.

hey, i'm sorry. like i said, i'm butt-hurt and frustrated. :(

i'm burning incense so you guys can figure it out.

I really have to update my blog ObscureJourney and my review site BeingObscure. French speakers can read my reviews here.

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