Have then shown up for you? The above is correct, sometimes due to cache they don't show up automatically.

You may want to try and find which cat you are talking about. If you don't know, there is nothing we can investigate. Once you find the cat you think you had, and it is not there (also do an account search), file a ticket and a UA should be able to look in your logs (up to a point) and see if they can find out what happened to the item. But there is nothing they can do if they don't know what they are looking for.