We do know about the problem and are looking into it.

this is the ideal solution, but the way viruses are stored in the database, it's next to impossible to identify people with double viruses without seeing the avatar or having people come forward. so then you have the situation of the people who reported it only get to keep the one and the people who kept quiet get to keep both (at the time skins are released), which isn't fair to the people who reported it imo.