Gonna ping you to this because I know you were dealing with pings and unusual characters in names. Anytime someone pings loser-viola, it pings loser instead. Is there anyway to fix that?

unfortunately there's nothing we can do about this. it's because people are typing @ loser-viola and not [ @ loser-viola ] (spaces to keep pings from happening). it's not a bug, sorry :(

Although this is not a bug, you could maybe ask the user to let people know how to ping her? That should at least help! Going to lock this up since it is not a bug.