I needed an item for a quest, didn't have any of those in my shop anymore. So I removed 10 from my gallery. I finished the quest and cleared all my inventory into my shop. When pricing said item, I only found 8 of the supposed 9 in my shop. No idea, what happened to the 9th. Account search proved, that one had gone missing.
File a ticket, they should be able to check what happened
As mentioned above, please file a ticket. :)