Have you tried the steps on the plot board? Have you actually clicked on him?

Ok try this! Try and see if you can do the next step. :D

The door upstairs will be covered until you click on it. That is why I asked. It may be that it thinks you already did that part.

Will put in a report about this :)

As soon as I hear something I will let you know.

I have added you to the report. I hope to have news soon!

as you're both past that step now, is it safe to assume you figured out what was wrong?

Locking as resolved. :)