As always you can ask for a ticket to be escalated to the superior of the person that you're talking to if you feel like you're being mistreated by a user administrator. This applies to your friends too, obviously.

I just did a quick glance at your tickets and couldn't find any instances of "so much sass", though.

Edit: Also, I'm totally down to add a random (anonymous) survey to some tickets when they've been closed.

Like I said up there, you can always poke and ask what is taking so long. Sometimes it's completely out of the UAs control and they can't really do anything about it :(