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May 25, 2014 11 years ago
Eivor
has a dragon
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MacLachlan

I redeemed a $20 UGC at about 3:30 PM EST; it's now 8:12 PM and I've yet to receive any of the CSC. I wanted to buy up the new backgrounds, I have plans for them!

And no, I haven't filed a ticket because it's not something Subeta itself can fix.

grouchy

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May 25, 2014 11 years ago
Damon
is a demon
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Evee

Well hopefully it'll come in before too long. I believe you can file a ticket after 24 hours though. Let's hope that doesn't need to happen. C: Good luck. I agree those new backgrounds are GORGEOUS!

May 25, 2014 11 years ago
Eivor
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MacLachlan

Mhm, I'm giving it until tomorrow afternoon then I'm going to file a ticket.

They are, despite being Subeta official versions of a couple CW backgrounds.

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May 25, 2014 11 years ago
Sally
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I myself got some problem with Csc buying, been waiting for mine since yesterday afternoon, have filled a ticket ;_;

May 25, 2014 11 years ago
Pirate
has been EXTERMINATED
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Spite

That's what I fear each time I redeem a card, ugh. I hope you'll receive your CSC today (or already have), good luck!

May 25, 2014 11 years ago
The Doctor
pax
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[font=Tahoma] Yikes, that sounds quite horrible. D: Good luck; I hope whatever the issue is would be resolved swiftly![/font]

[font=Georgia]first, do no harm. forumset art by .[/font]

May 25, 2014 11 years ago
Eivor
has a dragon
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MacLachlan

Ugh, it's not incentive to buy it, is it?

It's still not on my account, nearly a day later. >_<

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May 25, 2014 11 years ago
Gunnarr
is full of holiday cheer
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Seidr

I hope you get your credits soon. : I've always got mine within a minute or two when I've redeemed a UGC.

May 25, 2014 11 years ago
Eivor
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MacLachlan

Thanks, dude. This is honestly the longest I've ever had to wait and I'm not at all happy about it. (As you can probably tell.)

Btw, that is one dapper HA. c:

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May 25, 2014 11 years ago
Sally
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Nop. Not at all. Still no answer to my ticket. It kinda bother's me that we pay for something, and get so slow answer.

May 25, 2014 11 years ago
Eivor
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MacLachlan

I know, right? I expect better customer service than this.

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May 25, 2014 11 years ago
Gunnarr
is full of holiday cheer
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Seidr

aww thanks. 😊

I hope you're not still waiting? The UGC transactions might just be a bit swamped right now, with the sale going on. But it's pretty lame to have to wait for something like this to go through/get resolved when there's only a week for people to buy stuff. Not everyone can be on every day, after all.

May 25, 2014 11 years ago
Eivor
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MacLachlan

No credits yet. And yes, I did edit this.

taps boot impatiently

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May 25, 2014 11 years ago
Gunnarr
is full of holiday cheer
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Seidr

Oh man, that sucks! 😦 Any idea when/if you'll get your credits? Have you talked to UGC yet?

May 25, 2014 11 years ago
Eivor
has a dragon
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MacLachlan

I contacted UGC about it but because it's Memorial Day weekend, I'll have to likely wait until Tuesday for a reply if I get one at all.

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May 25, 2014 11 years ago
Gunnarr
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Seidr

Oh, I forgot about Memorial Day. :( If it looks like you won't get your credits in time for the sale and you need some CSC, let me know, would you? I can probably give you a loan or something. I just sold $30 for sP a few days ago.

May 25, 2014 11 years ago
Eivor
has a dragon
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MacLachlan

No, it's okay but thanks. c:

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May 25, 2014 11 years ago
Gunnarr
is full of holiday cheer
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Seidr

Okay :) Good luck!

May 26, 2014 11 years ago
Eivor
has a dragon
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MacLachlan

Thanks. c:

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May 27, 2014 11 years ago
The Doctor
pax
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[font=Tahoma] Still, until now? :c I had issues with a CSC amount I bought 2 or so years ago not being credited to me until after a week (but that was through Paypal,) but I thought UGCs didn't quite have that kind of issue. >_<[/font]

[font=Georgia]you are loved. forumset art by .[/font]

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