Replies

Dec 8, 2025 3 months ago
Zimt
is frosty
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Rean

Decorating doesn't work for me either, the ornaments just don't stick on the tree. I'm using Chrome on a tablet.

This is the most frustrating Luminaire in 17 years..

Dec 8, 2025 3 months ago
ChatLunatique
is a witch
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Lorenna

Have you clicked on the refresh collection button in the getting ornaments box on Kumos? I think that's what fixed this problem for me when I was having it.


Dec 8, 2025 3 months ago
Moongleam
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Thank you so much for the suggestion/advice. I did try that the day I posted about the problem. It wasn't working then, but my ornament inventory seems to have updated now.

Dec 8, 2025 3 months ago Official
Angelina
is a mirage
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Is anyone still having trouble with this right now?

Dec 9, 2025 3 months ago
Zimt
is frosty
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Rean

Yes, I still can't decorate my tree. If I drag and drop an ornament it doesn't stick on the tree. I cleared my cache and also tried switching to "Desktop Website" but it didn't change anything.

I can use the tree backdrop though but no ornaments.

Dec 12, 2025 3 months ago
Skull
is all bundled up
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Xavier

Tree skirts won't show up on my tree.

Dec 14, 2025 3 months ago
Barbie
is all dolled up
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I've had to wait for new ornaments to show up in my ornament inventory but moving placed ornaments doesn't work for me and it's so annoying lol. I have to assume I just don't know what I'm doing because that is often the case 😅 Can someone please let me know how to move ornaments on my tree once I've placed them? I want to be able to shift them all a bit but they won't budge and I have to remove them completely and put them back on 😑

🖤 s-f

Dec 14, 2025 3 months ago
Zimt
is frosty
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Rean

I guess if you tap and hold the ornament you can move them

Dec 14, 2025 3 months ago
Ice
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I really like the new Christmas editor because it works well on Mobile. I added a lot new ornaments to my ornament inventory; it took 12 hours for it to update to show most of the new ornaments. My new tree design isn't updating on my profile even though it's been 12 hours since I updated it.

Update: my tree updated about 20 hours later on my profile but still hasn't on my signature

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