There is a topic for this linked below. This is a bug for the people who last saved their avatar in an old version of the wardrobe. I see that you have an open ticket, so I will let you respond to that. When you do get a reset on your avatar, please do not use any old outfits as those can break your avatar as well.

NEW Megathread: Broken avatar image, and/or wardrobe completely unusable PLEASE READ FIRST POST