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Jan 5, 2021 5 years ago
Camilla
is forever on a quest for more pets
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Judarr

I'm still having the issue of getting a blank page on the follower page. I just tried to send out a message and as soon as I tried to write any code (this time the user version as I was gonna say that I had an item in stock in celebration of 's birthday) I got the blank white page again. The page isn't lagging like it was yesterday but I still have the same issue. I cleared the cache and tried again and got the same result. I see other users sending out messages without issue so I really don't understand why it's not working for me...

[Edit] Oh, and in case it's helpful in any way I'm using the latest version of Chrome (87.0.4280.88) and a fully updated Windows 10 Pro 64-bit

Visit my YouTube channel: ">CamK Gaming

Jan 6, 2021 5 years ago
Virus
is a pumpkin murderer!
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edit: wait nevermind i have brainworms, this post can be removed.

CW shop wishlists sorted from low to high beanbagsplushiesbooksfoods

Jan 6, 2021 5 years ago Official
Bug
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Segfault

Hm... Did you make sure to entirely reload the page, after clearing browser cache? You can try a hard refresh?

I just tried typing in that box with the user and item sCodes and can't trigger the same issue, so I'm wondering if you are still running an older version of that webpage somehow, from before that issue was fixed.

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Jan 6, 2021 5 years ago
Camilla
is forever on a quest for more pets
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Judarr

I did hard refreshes both before and after clearing the cache

Visit my YouTube channel: ">CamK Gaming

Jan 6, 2021 5 years ago Official
Bug
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Segfault

Okay, thank you.

Could you please paste here the exact text you typed into the box that causes the error?

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Jan 6, 2021 5 years ago
Camilla
is forever on a quest for more pets
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Judarr

I only need to try and type the item or user code, as in I do the "[ ]", the word "item" or "user" and the "=". Then as soon as I type the first letter of an item name or username the page goes blank. I'll keep trying it every day, I guess. In case it's something on my end that somehow didn't clear with either the hard refreshes or the cache clearing shrugs As I start my pc every morning it might just go away by itself.

Visit my YouTube channel: ">CamK Gaming

Jan 6, 2021 5 years ago Official
Bug
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Segfault

Okay, thank you. Do let us know if it fixes itself! I've passed this information along and will keep you updated.

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Jan 6, 2021 5 years ago
Demoness
will put a spell on you
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Seiun

Blank pages encountered while scrolling:

https://new.subeta.net/cws/directory?name=unicorn+mane&category=43&layer=0&availability=all&page=1

https://new.subeta.net/cws/directory?name=spaced+out&category=43&layer=0&availability=all&page=1 (happened four times)

Using latest version of Google Chrome on Windows 10

Cache has been cleared. Refreshing restores the page but I still encounter blank pages while scrolling through the item directory.

[edit] Also a separate issue here. Blank page occurs when I do the following:

Paste code like this into any of the edit category textboxes in my shop Then when I attempt to backspace the item name within the code (or any code that is already saved in the textboxes OR just written but changes not yet saved), a blank page occurs. I can backspace the 'item=' part of the code, but as soon as I touch the item name itself it gives me a blank page. Hard refresh did not fix this and my cache has been cleared.

Jan 7, 2021 5 years ago
The cards were stacked against
YamiTehGreat
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xHelax

So I tried it on my boyfriend's laptop and it worked. He has a Lenovo yoga 2 also running windows 10 and I used google chrome. It still does that broken image thing for a moment but it did submit.

Still does not work with my computer though.

{Gallery/Plushies/Beanbags/TCG/Pumpkins} "No one will save us[sub] You think that somebody cares while the water is rising up?[/sub]"

Jan 8, 2021 5 years ago
Star
is clowning around
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Alhaitham

yeah I cleared my cache and still got it, this time while scrolling down on this page: https://new.subeta.net/cws/directory?releaser=wound&category=0&layer=0&availability=all&page=1

Jan 8, 2021 5 years ago
Camilla
is forever on a quest for more pets
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Judarr

I'm happy to report that I managed to send out a shop alert just now to my followers. I did get a blank page at one point when I pressed the backspace button, but after avoiding that on my second attempt I finally managed to send an alert out :)

Wound Sorry, clicked the ping button on the wrong post. Didn't mean to ping you...

Visit my YouTube channel: ">CamK Gaming

Jan 9, 2021 5 years ago
Luck
is unlucky
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Bella

Small feedback:

When submitting an item with 2 separate overlays, it would be nice to have some sort of confirmation or acknowledgement that the first upload worked? What I mean is, the very first time I tried this, I clicked to upload my F base overlay and the box to choose from my computer disappeared and... nothing happened on the page. I tried again and wondered if it worked or not, and then I think I tried a third time too. Then I tried to upload the M base and suddenly both previews appeared.

I hope that makes sense. If it's not able to show a preview of what you clicked at that stage, I think it should at least show the file name you selected so you know that the site took the upload.

Another small feedback:

In the "select your category" stage, can there be a line of text there saying that there are sub-categories once you click on one or something? As a newbie going into the process I had no idea that there were more options after you clicked one and spent a while trying to decide where my CW would go in the first set of options.

Thanks for all the work on the system!

he/him / 31 / EST



My best friend is



Jan 9, 2021 5 years ago Official
Bug
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Segfault

We're still working on the root cause of your issues. They are all related to the same root cause, problems with the item/user hovers. Thanks for your helpful reports, and for your patience as we keep tackling this issue. Please be aware we are operating at reduced capacity at the moment due to turmoil in the USA, but we are still working hard to resolve this for you ASAP!

The uploader is supposed to show the file name, so that is a glitch. Thank you, I'll look into that. As for the category selector, sure, no harm in adding some explanatory text. I'll speak with and see if she can write something to clarify that part of the form :)

[edit] - There's an issue with the item/user hovers breaking on invalid item and user names. I think this may be why you keep running into the error - if you type sCodes by typing the square brackets first, and then filling in the middle, it will try to look up invalid item/user names. This of course should not error, and we are working on a fix, but in the meantime you may be able to avoid the issue by changing the way you type those in, by going one letter at a time instead of writing the square brackets and then filling in the inside of it.

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Jan 9, 2021 5 years ago Official
Bug
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Segfault

Okay, so you and your boyfriend are both using Windows 10 and Google Chrome, and it worked on his but not on yours? Are you both on the same version of Google Chrome?

Did you try these:

Quote
</p>
<ul>
<li>Clear your browser cache, and try logging out and logging back in.</li>
<li>Try disabling adblock, any user scripts, and browser extensions just to rule out that none of these are causing the problem.</li>
<li>Check your browser privacy settings and make sure requests and cookies from *.subeta.net are whitelisted. You must allow subeta.net, sapi.subeta.net, and new.subeta.net domains.

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Jan 10, 2021 5 years ago Official
Bug
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Segfault

Hey all, I've got a fix in the works for the following issues:

  • "Random" blank pages when browsing CW directory
  • Blank page (error) when using item or user sCode with an invalid item or username I haven't deployed this fix yet, because I made some major changes with this and I am still testing it, and also want to get 's review.

I'd like to ask for some help testing the potential fix - especially if you have been experiencing blank page issues recently.

How to test: Clear your browser cache before testing - this step is important. Go to https://dev.new.subeta.net/ - which is the same thing as new.subeta.net but also has my fix. Browse the official CW directory and edit releaser notes on your releases. Go to places that allow sCode (such as submission notes in the submission form, or your cw shop settings page) and try typing item, user, and pet sCodes and make sure the preview is shown correctly.

How to report results: First, double-check that you are still on dev.new.subeta.net. Post here with:

  1. State that you double-checked you are on the testing site (dev.new.subeta.net) - Posts missing this will be ignored.
  2. About how long have you been testing it out for
  3. What things did you try
  4. Did you run into any blank white pages during testing? If so please describe how to trigger the issue / what you were doing when it happened. If not, please still post here since that could be evidence the fix works correctly.

Thank you so much <3 (Pinging - since you had recent reports of these issues!)

By the way, while I am pinging everyone - I've fixed the issue where a particular subset of older CWs would have a slightly incorrect Numbers Sold count (like showing 33 instead of 30). Their counts have been mass-fixed via a script. (Pinging - since you had posted previously about this issue.)

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Jan 10, 2021 5 years ago
Luck
is unlucky
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Bella

Quote by Bug

Luck The uploader is supposed to show the file name, so that is a glitch. Thank you, I&;ll look into that.
As for the category selector, sure, no harm in adding some explanatory text. I&;ll speak with and see if she can write something to clarify that part of the form :)

Thank you! I didn't realize it was meant to be there but glitched. If it's necessary I'm on Firefox 84.0.2 (64 bit) on windows 7 desktop.

he/him / 31 / EST



My best friend is



Jan 10, 2021 5 years ago
Reiko
is custom made
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Cadfael

Quote by Bug
By the way, while I am pinging everyone - I&;ve fixed the issue where a particular subset of older CWs would have a slightly incorrect Numbers Sold count (like showing 33 instead of 30). Their counts have been mass-fixed via a script.
(Pinging @ Warrior @ Varsna @ Reiko - since you had posted previously about this issue.)

Thanks so much for the update! :D

CW GroupCW Shop ThreadCW Shop



[I]Chibi by [/I]

Jan 10, 2021 5 years ago
Vars
is entitled
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Guy Fieri

firstly, thank you so much for finding & fixing the sold-numbers issue!! and extra thank you for explaining how it was functioning behind the scenes; i don't know much at all about coding, but i find it really fascinating! so that was a v friendly bonus

ANYWAY THO i did some testing because i get the blank page issue A LOT 1) i double-checked i was on the dev version of the website; i also closed it and re-opened it at one point, too, and checked to make sure i was on the dev version whenever i went to a new page or clicked a link 2) Tested for ~30-40 min 3) What I Got Up To i'm using fully updated chrome, windows 10 desktop! running a lot of extensions, can list if need be

edited & filled in the info on my new releases (since mid-december) in the notes - searched 'Varsna' in releaser section of the filter to get there, i had the "show full information for each custom wearable" checked. no issues! went to page 14 to edit some user= code into an item to test it. sadly, did not work. managed invites in my shop, warehoused some items. no issues! tested some scode in my main shop section (here it is in code), all of it worked but each term in [username=] format put itself on a new line. (i also realized while typing this that the pet= code was wrong, and fixed it - it works perfectly and is on the same line as the raw beef item)

i started browsing releaser & artist filters at this point. filtered by a user as releaser, ticked 'show full information for each custom wearable', and scrolled down as fast as i could. got a blank white page almost immediately at around the last third of the page - i run into them the most this way, by scrolling REALLY fast up or down the page-- such as if i'm trying to pinpoint where an item is among many pages, or if the page loads in the middle. i refreshed & re-ticked the show full info box, then slowly browsed the same user's releases for 3 pages without issue. spent a few minutes scrolling & paging thru the main page/filterless official directory without any issues. looked up another user via the releaser filter, and got a blank white page while scrolling slowly down/browsing the items. had 'show full info' ticked. refreshed & browsed for all 3 pages with 'show full info' now unticked, but clicking on a few items to see the notes individually. after i read the notes, i would re-click and close them before i continued scrolling. i got two more blank white pages in fairly quick succession (refreshing after each) while scrolling down the same page & page 2. i tried another user via the releaser filter, doing the above method of checking notes individually, closing them, and browsing slowly. i got to page 3 of this user's releases before receiving a blank white page about a quarter of the way down, and having to refresh to get rid of it. flipped around between pages after in the same way but at a normal pace/browsing normally, wishlisting shoes without any issues. no blank white pages.

closed tab & re-opened dev.new.subeta from ur post filtered by artist, and started browsing items they had drawn at a normal/slowish pace. 'show all info' unchecked. i clicked on specific items to reveal the notes, but specifically did not bother closing them after i was done reading. got to page 6 before experiencing a blank white page about halfway down. refreshed to get rid of the blank whiteness paginess, and continued to browse through items again in the same manner, though this time without any issues cropping up. this is where i finished up & came back to the thread.

hopefully that helps!! i tried to consider as much as i could while using the note-viewing feature since that's definitely when i get the most instances of the blank page, especially with 'show all' checked off. the first instance i mention here where i'm browsing pretty fast is the most reliable and frequent way that i get em- then i slow down a bit and get 1-4 pretty quickly afterwards so i'm glad i could replicate it

[box=#fff]
tumblr signature by [/box]

Jan 11, 2021 5 years ago
Star
is clowning around
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Alhaitham

https://dev.new.subeta.net/cws/directory?releaser=wound&category=0&layer=0&availability=all&page=9 I was testing this for about an hour until I got the blank page again (12:46 AM EST). I was browsing the directory to see the recent approvals and updating some of my items with releaser notes from pages 1 to 9. On this particular page, I was just opening the releaser notes and scrolling down.

Jan 11, 2021 5 years ago Official
Bug
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Segfault

Thank you SO MUCH for the helpful and detailed testing! The information is super helpful. <3 (Varsna- Just a quick clarification - sCode is not supported in releaser notes)

Would you mind clearing your browser cache, and browsing the official CW directory (on the testing site) a bit more and see if the blank page issue continues to happen for you?

[edit]

  • I fixed the issue where user not found, etc, would cause things to go on a separate line
  • Could you please let me know, do the blank page errors in the CW directory seem to be more frequent or less frequent on the testing site, compared to the regular site? If it hasn't made the situation worse, I am thinking I'll deploy this fix even though it's not 100% perfect, because it at least fixes the errors with invalid sCode. If it helps at all with the blank pages (like makes them less frequent) then it would still be an improvement even though it's not perfect, so it would be better to deploy it so people have the improvement, and then keep working on it. That's just my best judgment on it.

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