We understand this is frustrating. I'm right there with you in being frustrated with it. I can reassure you that we're trying our best to solve this problem. If it were easy to solve, it would be solved by now. I know it's not acceptable for this to be broken, but there's not much we can do other than what we are already doing. I can promise you it's not being ignored.

We can't realistically promise there will always be someone online at midnight. Sorry, I know that's not what you want to hear, but I won't lie to you if it's just not something we can commit to.

[edit] What other questions did you want answers to? I'll do my best :)

[edit] Went into a little more detail here. https://subeta.net/forums.php/gotopost/64425497