I think the judgement is stemming from high expectations of staff. They can't tell us when content-related things are or aren't going to happen because they don't know yet. Their lives aren't centered around Subeta, they get things done when they are able. We just have to wait and be patient with them. It is okay to give constructive feedback about the situation, but I think stirring in those feelings for days at a time isn't going to help anyone feel better. Subeta doesn't operate on a strict schedule anymore, that's just something we all have to accept and learn to cope with.

I meant more about telling us the reasons behind things taking longer than usual rather than actually telling us when they plan to start it. If I was running late with something that I'm usually consistent with, I would make sure to warn everyone and explain why, but that's just me.

As multiple people have pointed out, they are maybe - maybe - one whole day later than 'usual'. There's nothing to warn anyone about. No deadlines have been missed that require explanations.

Why are people getting down on others saying "it's just one day late stop complaining". it's not starting today. they've known for weeks it wouldn't be staying yesterday and there's no idea when it WILL start. why is it so horrible to ask there be a little blurb in the news saying they're having issues and they don'tknow when it'll happen? they'd get a damn lot more sympathy from most people imo than total radio silence that feels like there users are being ignored for whatever reason.

they're busy. just a sentence tacked onto the next news post. that's it.

Just...be patient, yall.

Okay, I think there is a fundamental misunderstanding going on in this topic. One side thinks that the other half is demanding features be put out immediately, and the anger stems from being "just a day late calm down"

The other side is asking NOT for events or features to be released (that's only a plus, but would rather it be complete and viable than pushed out unfinished). they are asking to be kept in the loop when big setbacks hit the team. they understand the mountain of work staff has to do, and there are lots of problems with the site. the annoyance stems from radio silence, or small posts on random threads instead of out in the open where all users can learn what is going on. this lack of communication has been an issue for years, but because of recent events has become even more of a bad feeling, when lots of things are permanently under construction and they just want to know the staff still cares. (they do, obviously. but after being ignored for so long it starts to come into question for many users.)

That's what I'd been trying to get across, but it just came off as more moaning from me. I didn't expect my post from this morning to lead to many other posts here, but yes, the reason I posted here this morning was because I felt like we hadn't been informed well enough. And an announcement about it didn't even have to be in its own news post, it could have just been added to the end of the other news post about the new item, they've done that before.

While you do make some fair points, I don't think the heart of this particular conversation is even that. There is a user who is fixated on staff sticking to a strict schedule of content being released that is unrealistic. Instead of coping with the fact that staff can't live up to those standards, they insist on staff catering to their needs by making constant announcements and I disagree that staff should have to do that.

Do you mean me? I'm just very used to routines and stuff, I didn't mean to act entitled, I just thought that being warned about things not happening when anticipated would just be less stressful and also not even that difficult to say. I do have a problem with fixations on a lot of things, I don't like to mention that my Autism has something to do with how I feel because that just makes it look like I'm using my disability as an excuse, but it really does affect the way my mind works.

All I wanted was some information, and for that information to be seen by everyone on the site because not all users go in the forums or look at the admin posts.

Okay, I just want to point out what someone else said earlier:

I mean... it's not like the link in question itself is that hard to find. But maybe that's just me.

You are definitely not the only autistic person who is being thrown off by the lack of clear communication. It's frustrating because not only am I bothered by the fact that something is not happening when I thought it might, but the inconsistent staff response is also making me obsessively check forums / comment threads over and over again for updates. If I knew what sort of vague timeline to expect (besides just "it'll happen when it happens"), then that would nip a lot of the unpleasantness in the bud. I feel like telling people to shut up because they aren't technically late (which, yes, they are, because it is not really the -middle- of February anymore) is a cop-out because they don't really have any clue when the event may start. I am happy to be flexible about these things, but I need more to work with than a neurotypical person might.

I also don't think that your concerns are irrelevant because, like, this is a website about virtual avatars, pretend animals, and complex currency systems-- this place is probably chock full of neurodivergent people who come here to play. We are all probably taking this a little bit too seriously, but it is difficult that something that is meant to be an escape is bringing up a lot of the same frustrations as real-world interaction. Please don't feel like you are using your autism as an excuse. It is relevant.

I'm in two minds about this. As someone who is inclined to be flexible and understands that staff is a small team who are /still/ trying their hardest to catch up with errors/issues from November/December, I'm happy to have no set start dates and the complaints about keeping to schedules from some users (no targeting here, I swear) can be frustrating. I also understand that keeping to a set schedule is a horrible idea for staff, as things do go wrong and people get /majorly/ upset when a date is given and not met.

But as someone who works with /a lot/ of people with autism, I absolutely understand that having no set schedule can be incredibly stressful. And hey, I also check this site obsessively sometimes because the timings here are so random and I'm sure others do as well. >.< So yes, /some/ communication would be very nice, especially for those who find a lack of information difficult.

Seriously, though. It's the 18th here in Australia and I'm ahead of most users on here. Survival is not yet what I'd consider late.

What would happen if for every event staff suddenly started posting 'sorry guys, everything is broken so we'll be another week' ahead of time? It would make users feel that staff were constantly incompetent. They're not.

/I'm very tired and busy at work rn, please don't jump on me for any of this

. . . what, so I'm not supposed to feel this way? Kidding, kidding. But after being on Subeta for over 14 years and seeing 3/4 of every holiday or event be buggy/late/laggy, it's a bit hard to keep your chin up.

I simply don't understand staff's phobia of making a news post when information needs to go out to users. Replying on the forums rather than using something that everyone on Subeta is immediately alerted to and can click on to see instantly is silly.

And for the "you're entitled!" and "be patient!" people who start screaming every time a user gives the staff a hopeful nudge? TEA HOUSE. Damn right people feel entitled and impatient for things promised and never delivered.

Most of the fun of a holiday or event, to me, is anticipating it. Planning how I will spend my time, stocking up on currency, maybe having a sale in my shop to raise funds, blocking off a certain weekend to participate, etc. But I can't because I am at the whim of an unstable site with staff that don't communicate and don't seem to plan anything (how am I to know this is false if they maintain radio silence?) For instance, this Morostide was just disappointing. Incredible lag and and never showed up, despite being promised. As a reward for returning Snowflaik Patch was given out, for the second or third year in a row. No one bothered to change it. , the only item used to summon Rictus, should have been been findable in the patch, but it was also ignored. There were multiple posts of users asking for these things. Thanks for the random Morostide items being given out if you constantly waste tokens to play the Carnival all day, but they should have been going out long before too. It's not the users' job to remember this!

The official holiday page in the Subetapedia says that Survival starts mid February so I don't think it's unreasonable for players to expect it to be on the 14th, 15th or 16th. It's now the 18th in the UK with no indication that it's going to start today.

The word, entitlement, is used a lot. This is just my personal opinion. The site only survives because many players spend real money on it. I think players who spend real money are entitled to be told if an event they're looking forward to is going to be delayed for a few days. Notification of an event being delayed should also be in a news post so it's an official announcement.

Okay, there's a lot of misunderstanding and a lot of people taking my comment way too personally here. I understand the frustrations with staff, and obviously it's fine to be excited for an event and want to know where the hell it is already.

I see now I should have pinged the user I have an issue with personally, because I am not and was not talking to the entire user base when I said it. My problem was with that user and that user alone. Jumping to this thread to make a pretty aggressive post less than three hours after it's "late" is what I was calling "a little entitled."

I apologize to everyone who got hung up on that word, but I swear I wasn't talking to you.

You didn't mean me did you? I tend to overreact to things and I didn't mean to be rude.

There's a lot going on in this thread. At the end of the day, Subeta is run by a small group of people that also have lives and feelings. Everyone getting upset at them and hounding them for information isn't doing anyone any good.

Information is a double-edged sword, If they release a "hey, sorry, we're running late this year", someone will inevitably get upset about it. If they say nothing, someone will inevitably get upset about it. It's better for them to just work quietly and start the event when it's ready, rather than constantly updating people and dealing with backlash. I understand why you're frustrated, I get it.

The important part is they're trying their best, and they're working hard behind the scenes to make the event lots of fun for us. Yes, the event is starting (barely) late, but that's okay! There will still be plenty of time to do everything.

Rah explained why they're running late in this post. It might have been better to have said this as a news post as soon as they knew they were going to be late. Everyone would have understood.

https://subeta.net/forums.php/gotopost/64280289

"We have indeed been testing HAs to get them working properly (in terms of programming) and the art department has had a few setbacks in the last month or so due to life events such as children being born, house moving and equipment failing and being replaced. Also some broken bones. You know we're a small team as is, so yes - a bit behind but nearly ready to go!"

I guess I should have phrased my post differently, I meant if they had released a news post updating every time they were running late. Thanks for the clarification though!

I have a feeling that this year most events will start later than normal due to all the bugs/errors that have resulted from the server move.

Honestly, I don't mind too much because I've started to avoid Subeta for a day or two after a holiday starts due to the lag that occurs during those first few days.

At the very least, I feel it might be time for Subeta to start looking for new coders. If I recall correctly, Bug was the most recently hired coder. And I believe they were hired 2-3 years ago? Maybe there were other coders hired at the same time as Bug, but I don't know. But I still think hiring more coders is a good idea due to all the new errors/glitches that popped up as a result of the server move. By hiring new coders, the site is less likely to have delayed events. Less delays mean users are less likely to have questions about staff communication.