Please don't file tickets to see why your ticket has not been assigned or answered yet. All that does is cause tickets to go even longer without being responded to, as we now need to address that as well. Plus, spamming the ticket center is a warnable offense!

Sometimes it can take longer for a ticket to get picked up, just based off work schedules and availability. Patience is always appreciated in these situations!

I wasn't saying you did :) Was just letting you know ti's not a good idea!

It is not a new rule. Submitting a ticket if your ticket is going on a week or two without being replied to is one thing; submitting a second ticket if your first ticket has not yet been picked up, or it's only been 24 hours since your last reply, that sort of thing, is another. If you submitted three tickets three days in a row about the same issue, then you would get a warning for spamming the ticket center. And if a ticket hasn't been assigned yet, it means no one is on to pick it up - so submitting a second ticket to see why the first hasn't been picked up isn't going to help anything! I hope that clears it up.