Welcome to Subeta! As I also explained to your friend, if you two are ever playing in the same location or househould, make sure you've filed a ticket under Subeta > Tickets on the top nav bar to avoid being mistaken for one person c:

Useful Links:

What to do on Subeta? FAQ Useful general information for newbies Customise your dashboard Finding friends (Chit Chat) SubetaLodge (Offsite item database, pet colours etc.)