General Lag, 5xx Errors and Timeouts Thread

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Before making a report, please check the last few pages of this topic as well as admin posts to see if there has already been a staff response to the issue. Please also check the Known Issues spoiler below to see if your issue has already been reported, and if so, what additional information we may be seeking at this time. Please read the guidelines in this post before writing your report. Thank you!

Reporting an Timeout / Error code / Cloudflare Error

1. The error code (502, 504, 524, etc) if there is one
2. What page(s) you got the error on - If you only encountered the error on one page, please include the exact URL if you have it.
3. Approximate time you first encountered the error
4. How long the error lasted. (for instance, were you stuck on the 504 for the next half hour, or you wait 5 seconds, refresh, and it was back to normal?)

For example: "I got a 504 error on the page turning in the items for Pete's quests at 5:03 PM subeta time. The error went away after a single refresh."

Generally if you only get the error once, and it goes away after a single refresh, it does not need to be reported. If you get the error on the same page more than once, please report it.

Reporting general site lagginess

1. What page(s) or sections of the site you experience lag on
2. Approximate severity of the lag (for instance, how long do pages hang for - 5 seconds? a whole minute? etc)
3. Approximate time the lag started

There is no need to ping me - I will regularly check this thread.

That was a site-wide outage. I wasn't online the whole time so I'm not sure how long it was down for, it looks like there were problems for 20-30 minutes, and the site went down completely for about 10 minutes. Somebody alerted me to it offsite and I addressed it then. I have the error logs and will try to figure out what caused it later.

I'm technically not working today (it's Sunday!) but I'll be keeping an eye on the site status for the rest of the day. It should be fine now though, and all the servers are reporting healthy status right now :)

I'm currently deploying something that may or may not make things better. But then I've got to sign off for the day. We will definitely make sure this is investigated thoroughly after the holiday :)

Hey everyone! Quick update on the lag situation:

has been looking into it diligently since the plot started. He's currently prioritizing the issue. We have almost narrowed down the cause so I hope I'll have a good news update soon. :)

If you have new information, please add it to this topic instead of making duplicate topics. And no need to keep informing us of the lag; we also use the site and experience the same. Thank you for your patience.

You may have noticed a spike of lag this morning (maybe started last night? Still trying to pinpoint the exact time this started - if you have information, feel free to let me know here!)

The good news is that this is unrelated to the lag we used to have - it's a brand new problem :D

The other good news is, unlike the previous problem, we have error logs and a better idea of what is causing it this time.

I deployed a fix that went into effect about 5 minutes ago, that, while not intended to solve it 100%, should reduce the errors and make pages load a bit faster.

Currently working on a better solution, and will keep you updated as best as I can.

If you would like to report information about this problem, please do so on this topic instead of making a new topic. It is helpful to us to have all the info in one place. Thank you!! <3

Thanks for letting us know! Unfortunately, reports have limited usefulness to us without including the other info requested in the first post. I recently updated it to be a little clearer about what information we need, so please give it a read and let me know if you have any questions <3

Thank you for bringing that to our attention! That is really odd, and after playing around with Subeku myself for a bit, I think this may be an actual glitch with the game code itself rather than site lag. Could you please make a new topic for it in the quest and games bug reports forum and we'll keep it on our radar over there :o

Thank you again!!

Just want to update, we've been doing a lot of changes to the servers the past hour or so trying to force some changes to hit the site. This involved respinning up all the servers and restarting them a few times, so that'll explain why there was some lag here and there!

Quick update on the lag earlier today - just to keep you in the loop! jumped on to address it this morning and it was completely resolved around 1:30 PM (subeta time).

Thank you for the reports!

We're on it :) <3

Is it still lagging for you? Hopefully it has cleared up? If it is still lagging, are there specific pages or sections of the website that lag more than others? And how severe is it? (Like how many seconds does it take for a page to load?)

Thanks for the reports! It seems like it always starts at 2 AM. Do you know how long the lag lasts after that?

I've passed on the information :)

Thank you! The information has been passed on. It is pretty clear that there is a pattern of it starting at 2 AM sharp, with some variation in reports on how quickly it gets better.

Could you please include,

Also,

Thank you.

We've fixed the lag issues we saw earlier. Things seem blazingly fast right now 👀

Could you please include the following info with your report if possible

Thank you!

Keith has addressed this issue. Seems to be fine now?

Thanks! I noticed it too after my post above. I have let Keith know.

Keith just tweaked some things, just now, in response to this, so hopefully you will see improvements after a few minutes :)

Working on this!