We do try to get to tickets as quickly as possible, but if someone is taking vacation time or has an extra day off for whatever reason (doctor's appointment, day trip, mental health day, etc.) then it can throw things off. Our department is pretty small, especially compared with the way we had it staffed in the past, so little things can create additional delays. And this past week or so has been a bit wonky for us.

Most places have a 2-3 day response time, though, so I think an overnight wait isn't too bad.

That said, sorry for the extra wait!

When bugs are involved, it means getting the programmers involved. Multi-staff tickets take longer. If you go over 3 days with no response whatsoever, please file another ticket (feel free to title it ATTN:Dill or ATTN:Rasputina) and a manager will find out why you haven't heard from anyone. Even if there is no news to report, you should be receiving check-in responses from your assigned staff member.