I know it is frustrating but they are currently working on it. They were also working on it last night in the wee hours of the morning and it was stable for a little while. They have been trying to keep everyone up to date (news post) and they really are working hard. The cron had problems and was reset and yes you still are getting trinkets/dances even when the dances error out. Thank you for your patience!

You are very welcome. If you (or anyone else for that matter) see that I am on and you are having major issues, feel free to comment me and tell me exactly what is happening. If I haven't already I am more than willing to pass it along!

I posted a lot in P&B last night, updated status.subeta, and made a news post. You can check the admin feed for my posts, where I'd even go back and update things as they were fixed. If you have suggestions for other places for me to make this info available, please let me know!

It's unfortunate because it wasn't just holiday issues last night/this morning. There's an issue going on with our devs (php is breaking, and there's an issue with our cache) that and Grace are working on. The cron is why the quests/etc didn't reset last night and why shops have been a mess. That mixed with the forum issues has been crazy. I'm trying the best I can to keep everyone informed and updated!

Usernames aren't supposed to pop up on the forums or when you first dance with a person. It's a masquerade.

We've had random links for trick or treating, I don't know if we had a random dancer. I can look into that though! I'm working on the lag. I've spun up extra servers in the past few hours because of the free shop and I've been making sure everything is synced so no one gets the 'not wearing a mask' error again (when spinning up the new servers, they're a few pulls behind of recent changes we've made).

The severs were handing them fine last night when I put up enough. This is the first time I spun them up before (Keith showed me how manually), so I didn’t put quite enough. That’s why there were some isseus. Over night the scaled back down too because less people were online.

And to be honest, the free shop code wasn’t helping things originally. I had to edit how the shop stocks because it was putting in thousands of items by like the third restock. I’m surprised more people didn’t complain from the lag of it on the actual page during Luminaire, either! I’ve fixed this to where it deletes the previous items after every restock (so it never gets a thousands items just chilling’ in there), so the page should freeze up for people anymore. :)

The problem is, the issues/etc is not because of the holiday. At all. There is something wrong with our alert system (which is why people were getting 504s on various things) like we're having issues on the backend accepting CWs, items, etc. We're doing what we can to figure out what is going on (which is why you guys might've noticed the DDoS protection thing go up yesterday).

Also like I said, servers scale down when fewer users are on because they work on balancing the load and if there are only like 400 users on of activity it's silly to have 10 servers running. I, unfortunately, wasn't on earlier to spin up more this morning, but I'm working on it now while Grace tries to figure out the other issues!

I totally get your frustrations, . You aren't the only one upset about this. and I have it bad because, on our end, it's hard to accept things like CWs, pet overlays, add items, etc. It's upsetting that this decided to happen with the event, but it's not because of the event.

Like I said though, I'm monitoring the servers now that I'm on (the lag should be letting up! Site is moving a lot faster for me) while Grace is looking into why the errors are happening (if you check the blue bar at the top of the page that says Live events have been temporarily disabled as we continue to try to troubleshoot and find the cause of lag and errors! that's her!).