Welcome to Subeta! Sorry to hear you're having problems, I think has already walked you through the hair issue, I see your HA just fine now :)

There's a bunch of guides below that might help, but if you have any other questions feel free to asl :)

Useful Links:

What to do on Subeta? Useful general information for newbies Finding friends (Chit Chat) SubetaLodge (Offsite item database, pet colours etc.)
FAQ