That's really annoying, I'm sorry. We're having a meeting tomorrow and we'll make sure to bring this up. The long waits aren't what we strive for, and it's frustrating for everyone when chaos breaks out and the priorities change. It really has been a difficult month or so with the errors, but we need to work on this.

I actually have a few ideas to help make our own personal ticket queue/widget a bit easier to manage, hopefully they won't be too hard to implement.

You shouldn't have to, but if this is happening feel free to respond to your tickets more often asking for an update. It sends us a notification every time (actually something else I'd like to tweak, the events being more specific for us would be a more helpful reminder and I think an easy fix)! You're also more than welcome to ask for your ticket to be redirected to or create one to speak with her. We have to kind of prioritize the tickets we can handle personally sometimes, but we don't want to leave you guys hanging like this!

Oh god I clicked to ping you and your post just disappeared for some reason and I thought I deleted and and phew I can breathe again.

Yeah, I've got a list going and just posted it to the programmers that will hopefully help that all! It is a bit of a fun system :P

What the heck! I refreshed and it was back. I didn't mean to, I'm sorry! Please repost and I'm going to go cry for an hour.

On the ticket system: We're working on it! We've actually made the choice to move away from our current self-coded system and move to a company that does support as it's feature. That will make our jobs easier, and support better for users. There are a lot of reasons for this, most of them come down to making the best use of everyone's time. Our ticket system was launched 7+ years ago (very modern when it was released!) and is one of those "back end" features that doesn't get a lot of resources, even though it's actually a few people's full time jobs to tend to.

There are a lot of features we're looking for, but a lot of them hinge on being more personal, responding faster, and having settings that enable tickets to be moved around if a staff member goes inactive for whatever reason (planned vacation, personal reasons, etc) and makes it easier for users to respond via support methods that make sense to them. Right now we have support over email, but only one person answers that instead of it being spread out, and those are stored in a separate system, etc etc.

On these two particular things: Custom wearables are stored in a separate table from regular items, and their information isn't updated when regular items are updated. I'm going to make a quick tool tonight that lets that happen more seamlessly. Your items should have the correct name, now, though and be sorting correctly. I'm really sorry that went unanswered for so long, and it was probably my fault :/ I know that you just wanted a "this is being looked into" but it just fell through the cracks, I imagine. The other one has been answered by .