The thing is, pinging me doesn't actually get it fixed. We have a process which is the P&B minimods collecting the bugs and putting them into our task system (Asana) which then we make our way through to fix bugs, and we respond there. Then Destiny and Reya take that information and ask the right questions on the P&B board and basically communicate for us. If I get a particularly easy task or something I need an immediate response on, I'll post about it (the link to the topics are in the top of each task).

The problem is: a lot of these things are very low impact. If it is something that only hits a few users it's just not put into the "extreme" bugs that need to be fixed quickly. We have very few programming resources and in a really busy time of year (think Morostide - Luminaire) we are doing a lot of things and that means that low priority bugs get pushed down the list a lot further.

We (programmers) aren't given the bugs immediately when they're put into the system. They are assigned to UAs and minimods and they are tasked to recreate the bug. If they can't do that, then they ask for more information and that can be a really long process when it's something just happening to one user. Then the UA takes the information from P&B and creates a real bug report and assigns it to a programmer, who adds it to their task list with a priority level and a due date.

There are a lot of low impact / QoL bugs that are currently in the system that would be awesome if we could get done but we just have a lot of other things that take priority. has been really good lately about trying to make her way through the small quality of life changes but it's not technically her job.

We could absolutely be better at our ranking system and not letting low priority bugs get pushed to the bottom and never done. We've actually been making a lot of improvements here lately. Not to get too in depth but this list used to include a lot of "user" errors, like users having issues with their account that is better handled by a user administrator than a programmer but ended up on our lists and taking up a lot of time that could have been better handled by a UA. Now we've streamlined that process and programmers don't get those tasks anymore and it's freed up a lot of time!